All Use Cases
Customer Support

Visual Bug Reporting

Embed a Magnet widget in your app. Users click, record their screen showing the issue, and submit — all in 30 seconds.

80% fewer back-and-forth emails

Screen recording provides full context in first report

MagnetMagnet
AI Analysis
Try It Free

14-day trial · No credit card

Sound familiar?

Your team sends 5 follow-up emails asking "which button?" before even starting to fix it.
Magnet widget embedded inside your app
Screen + voice recording captures full context
AI frustration detection → auto-priority P1/P2
Webhook auto-creates Jira/Linear tickets

Step-by-Step Guide

How does it work?
A detailed guide.

01
EmbedMagnetMagnet

Add Magnet to your app

Paste one line of JavaScript into your app. A small "Report Issue" button appears. Target specific pages where bugs are most common using URL pattern targeting.

yourwebsite.com/pricing

Hey! Got a minute to share feedback?

02
RecordMagnetMagnet

User shows the problem

User clicks the button, grants screen share, and narrates: "I click checkout, enter my card, and it just spins forever." The entire context — URL, browser, steps, visual state — captured in one video.

yourwebsite.com/pricing

Hey! Got a minute to share feedback?

03
TriageIntegrations

AI transcribes & routes

AI transcribes the recording and detects frustration level via sentiment. High frustration? Webhook auto-creates a P1 ticket in Jira with video link and transcript attached.

Pro Tip

Set up different webhook rules: high frustration → P1 in Jira, low frustration → backlog. AI-powered triage without human intervention.

Webhook Payload
200 OK
AL
Anna L.
Premium Plan
Bug Report
{
"customer": "Anna L.",
"plan": "Premium Plan",
"type": "Bug Report",
"priority": "high",
"csat": 4.2,
}
Sends to
Zendesk
Intercom
Slack
Zapier

Connect with your existing tools

Automatically route responses to your CRM, project management, and communication tools.

Zapier5,000+ app automations
WebhookHTTP event notifications
MakeVisual workflow builder
EmailAuto-notify on submission
APIRESTful API access

Ready to try it?

14-day free trial. No credit card required. Cancel anytime.

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