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Resolve Customer Issues
5x Faster with AI-Powered Video Support

Let customers show—not just tell—their problems. No apps, no downloads, instant results.

G2 ★★★★ 4.5
GDPR Compliant
Enterprise-Grade Security
Try RecRam Free
Try Capture recording

How to use RecRam Capture

RecRam Capture allows users to send their issues via video. The videos are analyzed by AI, summarized, and quick solution suggestions are provided.

Generate a Personalized Link

Easily create a unique capture link for your users — no app installations required. Whether it's a customer with a damaged delivery or a user facing a software bug, they can instantly start sharing their issues via video.
capture reports v

Capture the Issue Visually

Users can record or upload a video directly from their browser, showing the exact problem in real-world context — a cracked product, a software error, or a miscommunication.
phone record features

Let AI Handle the Details

Once submitted, our AI scans the video to detect key terms, objects, tone, and issues. It highlights important segments and generates a concise report with actionable insights.
capture reports

Resolve with Confidence

With the right insights, your team can act fast — send a replacement, fix a bug, or clarify a policy — with full context and proof at hand.
resolved tickets

Without video and images, the same issues will keep repeating.

The Support Nightmare

  • "My smart doorbell won't connect to WiFi"
  • "Can you walk me through the setup again?"
  • "It was working yesterday, now it's offline"
  • Customer returns product out of frustration

IoT device setup issues cost you 23% of potential customers.

  • "The integration isn't working with our CRM"
  • "Can you send step-by-step screenshots?"
  • "Our team can't figure out the workflow"
  • Subscription canceled during trial period

Complex software onboarding kills 67% of trial conversions.

  • "Assembly instructions don't match the parts"
  • "Can you tell me which piece is Part D?"
  • "I've been trying to build this for 4 hours"
  • Return initiated + competitor mentioned

Assembly problems cost you 60% more returns than damaged items.

  • "My package shows delivered but I never received it"
  • "Tracking says it's in 3 different cities simultaneously"
  • "Driver left expensive item on doorstep in rain"
  • Insurance claim filed + negative reviews posted

Delivery disputes without proof cost 40% more to resolve.

  • "This vacuum cleaner is making weird noises"
  • "Assembly instructions don't match the product"
  • "Missing parts in the box, can't complete setup"
  • Return initiated + warranty claim disputed

Product issues without visual proof lead to costly returns.

Status: Return Requested
Product: SmartBell Pro ($199)
Status: Trial Ending
Value: $24K ARR at Risk
Status: Return Initiated
Product: ErgoMax Pro ($450)
Status: Chargeback Risk
Value: $800 Laptop
Status: Replacement Approved
Product: PowerVac Pro ($300)
Avg Duration: 42 hours
Success Rate: 34%
Video would solve: 5 min

See How Companies Transform Their Customer Support with RecRam

Game-Changing Feedback Platform Emerges

I work with a diverse range of professionals and needed a reliable way to gather real feedback from my clients and partners. RecRam truly impressed me—I've never experienced such attentive support and an easy-to-use platform. This isn’t just another tool for customer support; it’s got the power to change how companies collect meaningful insights through video and audio. The demand for this kind of solution is huge, and I’m excited to see how far RecRam can go. If you’re thinking about it, just go for it!

Gabriella Ibrahim

CEO, LDFD Design

gabriella
1731060223762

Padmaksha Bhattacharya

Manager SPS Operations • Amazon

RecRam enables us to highlight and escalate issues swiftly through video recordings. The platform's efficiency in capturing problems saves time and enhances resolution speed for both me and my customers.

Review collected by and hosted on G2.com
2024 09 16 14 34 52

Ritvija S.

Social Media Strategy Director

This is the best video support platform I've used. Easy to use with excellent customer support. The number of features are more than enough for my work and implementing any feature is simple.

Review collected by and hosted on G2.com
neils

Neil Gowans

Founder - OBVI-US

RecRam is a polished, feature-rich video engagement platform that stands out. It goes beyond simple alternatives by combining response forms, conditional logic, and tools like Magnets and Capture to streamline testimonials, issue resolution, and lead generation—all in one place.

They Won’t Type It. But They’ll Say It.

Some things never make it into a form. Recram captures what people really think — raw, emotional, and on video.

Try RecRam Free

Free for 14 days • No setup fee • Cancel anytime
No credit card required

Instant Visual Evidence

Capture high-quality photos and videos of damaged packages directly from your browser. Document multiple angles and close-ups to support your claims with clear visual evidence.
Photo Capture
Video Recording
Import Document
Instant Visual Evidence

No More "I Don't Understand The Problem

Let customers show you exactly what's wrong. One video is worth a thousand tickets.

Browser-based
Camera Switch
Multi-language
Attachments

Make Every Agent an Expert

When you see the problem, you solve it faster. Transform your support team's efficiency with visual evidence.
60% Faster
Less Back & Forth
Quick Training

Instant Support Across Channels

See how our innovative video and photo recording feature is broadcast across multiple platforms to improve customer support and issue resolution

Chat Support

Share a Capture invite seamlessly integrated into your chatbot.

E-Mail Support

Easily share a unique link for video recording, associated with your support ticket, in every email exchange.

Sms Support

Effortlessy allow your customers to capture a photo or record a video of their issue through a simple SMS link.

Security that gives you peace of mind.

Advanced protection for your data with seamless integration capabilities.

Your data is protected with industry-leading cloud encryption.

Secure Storage

Built with privacy at its core for complete data protection

GDPR Compliance

Role-based permissions for secure user management.

Access Control

SSL/TLS encryption for secure data transmission.

Data in Transit

Seamless Integration With Your Workflow

5-minute integration with your existing tools

Quick Setup

RESTful API for custom integrations

API Access

Webhook for custom integrations

Webhook

Automated workflows with Zapier

Zapier

Discover the Future of Support with Advanced Collaboration

Agents

Easily understand the problem

Capture makes it easy for agents to understand customers both efficiently and effectively. Instead of reading long explanations, agents can record videos, take photos, or pull files to clearly demonstrate how to solve the problem.​

Experts

Train AI specifically for your company

Experts can make recommendations using AI specifically trained for your company to help agents and customers understand and solve complex problems. This makes for a more efficient and effective support process.

Teams

Strengthen team knowledge & skills.​

Teams and roles make it easy for teams to collaborate and share information. Agents can quickly and easily interact with each other to solve problems and improve their knowledge and skills.

Transform Your Appliance Support Today

Transform how you handle customer feedback and product issues with AI-powered visual resolution - faster support, fewer returns, happier customers

Free 14-day trial
See Plans

Frequently Asked Questions

RecRam Capture is a browser-based video solution that allows customers to record and share issues without downloading any applications. Users receive a unique link, record their problem through their browser, and the video is automatically analyzed by AI to provide quick solutions and insights.
No, RecRam Capture works entirely through the web browser. Customers can start recording immediately after clicking the shared link, with no downloads or installations required.
RecRam Capture provides multiple recording options including front and back camera video recording, voice recording, screenshot capabilities, and file upload functionality. Users can choose the most appropriate method to document their issue.
Once a video is submitted, RecRam's AI automatically analyzes the content to identify key moments, summarize the issue, and match it with potential solutions from your knowledge base. This helps support teams understand and resolve problems more quickly.
Yes, RecRam Capture is GDPR compliant and features enterprise-grade security. All data is protected with industry-leading cloud encryption, and the platform includes secure storage, role-based access control, and SSL/TLS encryption for data transmission.
RecRam Capture integrates seamlessly with various platforms through its RESTful API, webhooks, and Zapier integration. It can be integrated with chat support, email systems, SMS, and popular CRM platforms within 5 minutes.
RecRam Capture supports more than 20 languages, making it suitable for global usage and international customer support teams.
Support teams can better understand customer issues through visual evidence, reduce resolution times with AI-powered insights, and improve collaboration through shared video documentation. This leads to more efficient problem-solving and higher customer satisfaction.