RecRam offers a 14-day money-back guarantee, no questions asked. This Refund Policy explains what it covers and how to request a refund. It forms part of our Terms and Conditions of Service.
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"), which is the Merchant of Record for all RecRam orders. Paddle handles checkout, payment, sales tax and VAT, invoices, and refunds. All refunds are issued by Paddle to your original payment method. RecRam never receives your full card details.
2. Free Trial
New accounts start with a 28-day free trial. No credit card is required and nothing is charged during the trial, so there is nothing to refund. If you do not choose a paid plan, you will not be billed.
3. 14-Day Money-Back Guarantee
If you are not satisfied for any reason, you can request a full refund within 14 days of:
- your first payment for a subscription, whether monthly (Starter $29/month, Professional $99/month) or annual (Starter $313/year, Professional $950/year); or
- each annual renewal payment.
No questions asked: you do not need to give a reason. When the refund is issued, your subscription is canceled and your account is locked as described in the Terms. Your data is kept, and you can ask us for a copy of it.
4. What Is Not Refundable
- Monthly renewal payments after the first month. You can cancel at any time to stop future renewals, and you keep access until the end of the paid period.
- Payments older than 14 days. We do not give partial or prorated refunds for unused time.
- One-time AI credit packs, because credits can be used immediately.
These exclusions do not apply to billing errors or duplicate charges, which we always refund, or where the law of your country gives you a right to a refund.
5. How to Request a Refund
Email support@recram.com from your account email address with the subject "Refund request" and, if you have it, the Paddle order or invoice number from your receipt email. You can also request a refund directly from Paddle using the link in your receipt email.
We initiate eligible refunds through Paddle within 2 business days. Refunds usually appear on your statement within 5 to 10 business days, depending on your bank or payment provider. Paddle will email you when the refund has been issued.
6. Chargebacks
Please contact us before opening a chargeback with your bank. Most billing questions can be solved quickly, and a chargeback may lead to suspension of the account while it is investigated.
7. Changes to This Policy
We may update this Refund Policy. Changes are posted on this page with a new "Last updated" date and apply to payments made after the change.
8. Contact Us
Email: support@recram.com
RECRAM YAZILIM A.Ş.
Muallimköy Mh, Bilişim Vadisi, Deniz Cd. No:143/8-1
41400 Gebze/Kocaeli, Turkey