The screen recording tool
your customers never install.
Add a Screen option to any question. People share a tab, a window or their whole screen from their desktop browser and talk it through, and every recording reaches you transcribed and summarized.
No credit card required. 28-day free trial.
- Overview
- Reports
- Funnels
- Customers
- Settings
Reports /
Funnel steps
- 1Visited pricing page
- 2Started a trial
- 3Upgraded to paid
+ Add step
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Trusted by forward-thinking teams
What is screen recording in RecRam?
Screen recording in RecRam is an answer type for video forms: on a question that allows it, the respondent picks Screen, shares a tab, a window or their whole screen in their desktop browser, and explains as they go. Nothing to install. Your team gets the recording, a transcript, a summary, keywords and sentiment.
It turns “the button doesn’t work” into the actual page, the actual click and the actual error, in the customer’s own words.
Good to know
Desktop browsers only
Chrome, Edge, Firefox and Safari on a computer. Phone and tablet browsers can’t share the screen, so RecRam hides the option there.
They choose what you see
The browser’s own dialog asks for a tab, a window or the whole screen. Nothing is shared until they pick one.
Their voice, and the tab’s sound
The microphone narrates the recording. In Chrome and Edge the shared tab’s sound can come along too.
Up to 10 minutes
On every plan. Set a shorter limit, or a minimum, on the question.
What the person answering sees
Five steps from the question to a sent recording, rebuilt here from the live recorder’s screens and wording. The shared page is example content.
Question from the SaaS churn demo, with Screen ticked
Step 1 of 5
They pick Screen
Screen sits next to Video, Voice and Text on any question where you ticked it.
On phones and tablets the Screen option doesn’t appear, because mobile browsers can’t share the screen. Keep Video, Voice or Text on the same question so everyone can answer.
The recording, already transcribed and summarized
Every screen recording lands in your responses as a video answer, with the same AI work as any other: a transcript of what they said, a summary, three to five keywords and a sentiment label.
- Overview
- Reports
- Funnels
- Customers
- Settings
Reports /
Funnel steps
- 1Visited pricing page
- 2Started a trial
- 3Upgraded to paid
+ Add step
Real AI output for the same question
Sofia is a fictional sample respondent from the SaaS churn demo. She answered “Where did you get stuck?” by voice; this is her recording and the summary RecRam wrote for it.
- Transcript
- “Um, the reporting dashboard was incredibly confusing. I spent hours trying to build a simple funnel chart and just gave up.”
- Summary
- Customer struggled significantly with the reporting dashboard and could not demonstrate ROI.
- Keywords
- usability, reporting, ROI
- Sentiment
- Negative
With Screen on, the same answer arrives with the dashboard she got stuck in.
And around every recording
Click a line, jump to the moment
The transcript follows the recording, and each line seeks the player to where it was said.
Your own checks, on the picture too
Turn on AI Analysis and RecRam asks the model your questions about the recording itself, sound and picture, then tags, flags, emails or calls a webhook.
Comments on the second
Teammates leave notes pinned to the moment in the recording.
Read it in your language
Translate the transcript into 100 languages.
Where teams ask people to show it
Four places a screen recording beats a written description. Each question below is an example you could put on a Recorder step.
Bug reports
“Show us what happens when you click Save.”
The first report already has the page, the steps and the error message, so nobody has to ask for a screenshot.
Visual bug reportingUX research and user testing
“Try to build a report for last month and think out loud.”
Participants run the task on their own machine and time. You hear where they hesitate and see where they click.
User testing and bug reportsSupport tickets
“Walk us through the problem on your screen.”
Agents start with full context. Connect Zendesk and each answer opens a ticket with the transcript and summary.
Video support ticketsOnboarding walkthroughs
“Show us how your setup looks today.”
Customers show their setup, and in a Room your team can reply with a screen recording of its own.
Async video support
Five products, one bill
Every plan includes all of them. Start with video forms and add the rest when you need them.
Video Forms
Ask questions by video and collect video, voice, screen or text answers through one link.
Explore Video FormsAI Analysis
Transcripts, summaries, keywords and sentiment on every video and voice answer, plus your own AI questions and rules.
Explore AI Analysis
Video Magnet
Put a form on any website as a corner video that opens as a side panel, popup or full page, with triggers you control.
Explore Video Magnet
Room
Async one-to-one video threads. Send a link, they record, you reply in the same thread.
Explore Room
Works with the tools you already use
Connect RecRam to the tools you already use: native apps, no-code automation or your own code.
Webhooks & API
Receive real-time notifications and full API access to build RecRam directly into your own product.
Zapier
Connect with thousands of apps via Zapier. Trigger actions instantly when a video form is submitted.
Make
Receive RecRam responses with a webhook and route them to any app in a visual Make scenario.
n8n
Fair-code workflow automation. Trigger complex logic directly and self-host your data securely.
Native integrations
HubSpot, Zendesk, Slack, Google Sheets, Google Calendar, plus GTM, GA4 & Meta Pixel
Connect the account once, then choose per form what each response sends: CRM contacts, support tickets, channel posts, spreadsheet rows or calendar events.
Rated 4.6 out of 5 on G2
From HR, product and marketing teams who collect their answers on video.
Read all reviews on G2“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”
Start in under 2 minutes
Usability Test: Core Task Completion
Gathers feedback on user success and difficulty completing a primary product task during a moderated usability test.
3 questions
Post-Session User Interview Feedback
Collects qualitative feedback from users after a qualitative research interview to gauge their overall session experience.
3 questions
Feature Request & Prioritization
Allows users to submit new feature ideas and indicate their importance, aiding product discovery.
4 questions
Screen recording FAQ
Still have questions? Chat with our team
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.