User testing and bug reports on video
Let users record their screen and talk through the issue in a browser form. Every recording is transcribed and summarized for your team.
No credit card required. 28-day free trial.
Trusted by forward-thinking teams
What is a video bug report?
A video bug report is a short recording in which a user shows the problem and talks through it, instead of typing a description. On a computer, a RecRam form can let them record their screen with an optional camera overlay. Each recording is transcribed and summarized, so engineers know what to look for before they press play.
Users report bugs with vague descriptions like "it doesn't work." Your team spends hours reproducing issues.
- Video Magnet: floating widget inside your app
- Side panel, popup or full-page display
- Show or hide it on the pages you list
- Scroll trigger + exit intent detection
- AI sentiment and rules flag urgent reports
How it works, step by step
Put a RecRam form where bugs happen: a link in your help menu or a popup embedded in your app. On a computer, users record their screen and voice showing the issue. AI transcribes and labels sentiment, and a webhook or Zapier flow creates the ticket.
No credit card required. 28-day free trial.
Embed
Step 1: Put the report form in your app
Paste one script into your app, or embed the report form as a popup. A small video bubble (or your own button) opens the form, so users report issues without navigating away from the page.
- Choose how the form opens: a vertical or horizontal side panel, a popup or a full page
- List the pages to show it on: /checkout, /settings, /dashboard, where bugs happen most
Record
Step 2: User records screen + narration
The user opens the report form and, on a computer, records their screen while narrating the issue (on a phone, they record video or voice). The entire context is captured in one recording, with no email back-and-forth.
- "I click checkout, enter my card number, hit submit, and it just spins forever", and you see the exact URL, browser, button, and visual state
- Hidden fields and URL parameters can pass the user ID, plan, or page into every submission, so there is no need to ask
AI Triage
Step 3: AI flags reports by sentiment
AI processes every recording automatically: transcription, summary, keywords, and sentiment. Negative sentiment = urgent. Neutral = backlog.
- A sentiment label on every report: positive, neutral, negative or mixed
- Searchable transcript and summary, so engineers know what to look for before they press play
Route
Step 4: Auto-create tickets with full context
Webhooks or Zapier send the complete package to your project management tool. Engineers get everything they need in one ticket, with zero context-switching.
- Webhook payload: video recording URL, full transcript, AI summary, sentiment, plus hidden fields such as page URL and user email
- Conditional routing in Zapier: negative sentiment plus the "payment" keyword → P1 ticket in Jira; neutral sentiment → feature backlog in Linear
What to ask
These are the real questions of "Remote usability test", a ready-made video template written for this job. Vivian asks each one on video, and the form branches on the answers shown. Try it live, then start from a copy and change anything.
In the template: Remote usability test
1 · Consent
Recording consent
“Your recordings are only seen by our research team. Is that okay?”
2 · Multiple choice
How often do you plan or manage projects at work?
“First, how often do you plan or manage projects at work?”
Every day · A few times a week · Rarely
3 · Screen or voice answer
Task: create a project and invite a teammate
“Share your screen, then create a project and invite a teammate. Think out loud.”
4 · Rating
How easy was that task?
“How easy was that task for you?”
5 · Yes or no
Did you get stuck at any point?
“Was there any moment where you felt stuck or unsure?”
Yes · No
- If “Yes” Where did you get stuck?
- Any other answer Where should we send your thank-you gift card?
6 · Video, voice or text answer
Where did you get stuck?
“Tell me what you expected to happen at that moment.”
7 · Email address
Where should we send your thank-you gift card?
“Lastly, where should we send your thank you gift card?”
Hosted by Vivian · UX research
Remote usability test
Answer it the way your respondents will, on your phone or computer. Nothing you record is saved.
What you get back
Every video and voice answer arrives transcribed, with a one-line summary, 3 to 5 keywords and a sentiment label. The template above is new and has no answers yet, so this is a sample response from a different demo form, "Why are you leaving?", as your team sees it.
Transcript · Where did you get stuck?
“Um, the reporting dashboard was incredibly confusing. I spent hours trying to build a simple funnel chart and just gave up.”
Sofia Ramirez · voice answer
- AI summary
- Customer struggled significantly with the reporting dashboard and could not demonstrate ROI.
- Sentiment
- Negative
- Keywords
- usability, reporting, roi
- Also answered
- What's the main reason you cancelled? Too hard to use
- Can we reach out if we fix this? No thanks
- Team comments
Daniel Kim @Priya looks like another complaint about the new reporting dashboard.
Sample from the "Why are you leaving?" demo form, not from this page's template. The respondent and team are fictional; every new RecRam account starts with these sample answers.
Want every answer checked against your own criteria?
Turn on AI Analysis for the form and each answer is also asked your own question: yes or no, a score, a category from your list, sentiment, keywords or a short text. Rules tag or flag the answers that match and email the people you choose.
The RecRam pieces behind it
Everything here is in the same subscription. Integrations send each response on to the tools your team already uses.
Products
- Video FormsThe form itself: a host asks each question on video, people answer by video, voice, screen or text.
- Screen RecordingScreen recording in desktop browsers, with an optional camera overlay. No extension.
- AI AnalysisYour own question on every answer, with rules that tag, flag or email.
Integrations
- WebhooksPOST each response to your own URL as signed JSON, on submit, or once transcription and AI analysis are done.
- ZapierUse the RecRam app on Zapier to send responses to thousands of other apps, no code.
- n8nInstall the n8n-nodes-recram community node to start n8n workflows from RecRam responses.
More use cases for product and UX research
- Feature request collectionCustomers explain the feature they need and why, in their own words.
- Beta feedback loopsAsk beta users about each milestone while it is still fresh.
- Video feedback analysisRead every video and voice answer as a summary instead of watching hours of video.
Rated 4.6 out of 5 on G2
From HR, product and marketing teams who collect their answers on video.
Read all reviews on G2“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”
User testing & bug reports FAQ
Still have questions? Chat with our team
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.
