Video User Research for Product Teams See bugs in context. Hear users explain them directly.
Collect video and screen-recorded feedback in one flow. AI transcribes, summarizes, and highlights recurring issues.
- 28-day free trial
- No credit card required
Trusted by forward-thinking teams
NPS scores tell you IF something's wrong. Video shows you WHAT.
Quantitative data tells you the problem exists. But only watching a real user struggle with your interface tells you exactly what to fix.
Surveys & NPS Scores
Numbers without context. You know something's broken but not what or why.
- Context-Free DataA score of 6/10 tells you nothing about the actual problem
- Interpretation GuessingTeams debate what users 'probably meant' by their feedback
- Slow IterationWeeks of follow-up interviews to understand one pain point
RecRam Video Feedback
See the problem. Hear the frustration. Ship the fix.
- Full ContextWatch users navigate your product and see exactly where they get stuck
- Tone and ContextHearing a user’s voice while they show the screen explains what a score can’t
- Rapid IterationWatch five recorded sessions instead of scheduling fifteen calls
From user frustration to shipped fix in 3 steps.
No scheduling. No recruiting. Just embed a feedback form.
- 1
Embed a Feedback Form
Add a RecRam video form to your app, product page or support flow. Users record their screen, camera or voice while describing the issue.
- Inline, popup or chat button
- Screen, camera or voice
- 2
AI Analyzes Responses
AI transcribes every recording, writes a summary and keywords, and sorts each answer into the categories you define. Rules flag the urgent ones.
- Categories you define
- Flags and email alerts
- 3
Build with Confidence
Send new responses to Slack, or to any tool through Zapier, Make, n8n or webhooks. Make product decisions backed by real user evidence.
- Slack and webhooks
- Transcripts with every response
Which tool does what?
Product teams use Room, Forms, and Video Magnet at different stages of the user loop.Running a survey rather than a research loop? See RecRam’s video survey software
Room
1:1 User Feedback
Run 1:1 async video sessions with users. Leave your question, and the user replies with a screen + camera recording when it suits them.
- Reply without signing up
- View tracking
- Open, in progress, closed
Video Forms
User Research
Collect usability tests, feature requests, and NPS via video form. Screen recording lets users show exactly where they got stuck.
- Screen + camera recording
- Structured questions
- AI sentiment analysis
Video Magnet
In-App Embed Widget
Add a feedback widget inside your product or on a documentation page. Show it on the pages and devices you choose, at the moment users hit friction.
- In-app embed
- Page and device targeting
- Exit intent and scroll triggers
From bug report to fix: 3 video research steps
Collect video feedback from real users. See UX issues in context, prioritize with confidence.
Core Task Video Test
Users record screen + face while completing tasks. AI transcribes each session, writes a summary and reads the sentiment.
Specific UI Element Test
Get targeted feedback on specific features or UI elements. Users show and tell what works and what confuses them.
Video Feature Requests
Let users explain what they need via video. AI sorts each request into the categories you define, so you can filter requests by theme.
Follow Up with Room
Need clarification on a bug report? Send a quick video via Room. The user replies with a screen recording showing the exact issue. No meeting needed.
Learn about RoomProduct decisions powered by real users.
Every feature designed to close the gap between what users want and what you build.
Continuous User Research
Don't wait for quarterly research sprints. Embed video feedback permanently and get a steady stream of user insights every week.
Visual Bug Reports
Users show you the bug instead of describing it. Screen recordings capture exactly what happened, in which browser, at which step.
Feature Validation
Before building, ask users to react to prototypes via video. See their genuine first impressions, not just a checkbox survey.
Feedback Analytics
AI tags each response with sentiment, keywords and the category you choose, so you can filter feedback by theme and see what frustrates users most.
Rated 4.6 out of 5 on G2
From HR, product and marketing teams who collect their answers on video.
Read all reviews on G2“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”
Product Solutions: FAQ
How RecRam helps product teams make user-informed decisions.
Still have questions? Chat with our team
They Won't Type It.
But They'll Show It.
Start collecting real feedback in video. See what your customers actually think and feel.