Replace Text Tickets with AI Video Support
Replace text-only support forms with video ticketing. Customers show the problem on screen — AI transcribes, detects severity, and auto-routes to the right team.
Video context eliminates the back-and-forth clarification loop
Video Forms
Magnet14-day trial · No credit card
Sound familiar?
“Your average ticket resolution time is 3 days. Most of that is gathering context you could have captured in the first 30 seconds.”
Step-by-Step Guide
How does it work?
A detailed guide.
MagnetCustomer records the issue
Embed a RecRam "Report Issue" button anywhere: your app, help center, or email footer. Customer clicks, records their screen + voice in 60 seconds. No account needed, no app to install.
Hey! Got a minute to share feedback?
AI auto-classifies and routes
AI transcribes the video, detects emotion (frustrated = P1, confused = P2, neutral = general), extracts the issue category, and fires the right webhook. P1 bugs auto-create Jira tickets; general queries go to email queue.
Add a keyword rule: if transcript contains "cancel" or "refund" → route to retention team, not support. Stop churning customers before they disappear.
RoomAgent replies via async Room video
Instead of typing a long reply, the agent records a 2-minute Room video: "I watched your recording — here's exactly what's happening and how to fix it." Customer watches on their own time. Resolution in one exchange.
Connect with your existing tools
Automatically route responses to your CRM, project management, and communication tools.
Related Use Cases
Visual Bug Reporting
Support tickets say "the button doesn't work" with no context about browser, steps, or what actually happened.
80% fewer back-and-forth emailsCustomer Satisfaction (CSAT)
CSAT surveys return a number but not a story. A "7/10" tells you nothing about what to improve.
10x more context than NPS aloneProduct Return Verification
Processing returns blindly costs money. You approve refunds without seeing the actual product condition.
50% fewer fraudulent returns