Customer Satisfaction (CSAT)
Add a video response option after the rating. Customers who rate low explain why on camera — AI detects frustration patterns.
Video explanation after rating reveals the "why" behind the number
Video Forms14-day trial · No credit card
Sound familiar?
“Your NPS is 42. Is that good? Bad? You have no idea what's behind the number.”
Step-by-Step Guide
How does it work?
Video FormsAdd video follow-up to CSAT
Create a form that starts with a standard NPS/CSAT rating, then uses conditional logic: score 1-6 triggers "Tell us what went wrong (video)", score 9-10 triggers "What do you love most? (video testimonial)".
Use conditional logic so happy customers become testimonial sources and unhappy customers get heard — same form, different paths.
Trigger after support resolution
When a support ticket is marked "resolved" in your helpdesk, Zapier automatically sends the CSAT video form. Customer provides a rating + video explanation while the experience is fresh.
AI reveals what numbers can't
AI transcribes video responses and runs sentiment analysis. "Customers who gave 5/10 consistently mention slow response times" — now you know exactly what to fix. Track sentiment by agent, team, or issue type.
Connect with your existing tools
Automatically route responses to your CRM, project management, and communication tools.
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