RecRam Knowledge Base

The Video Feedback Glossary

The ultimate dictionary for video surveys, interactive media, and asymmetric communication metrics.

12 Terms Available

Introduction: What is an Account in CRM Systems? In CRM systems, an “Account” represe…

What is Chat History? Chat history refers to the record of interactions between users…

What is Churn Rate? Churn rate, also known as customer attrition rate, measures the p…

What is Communication Log? A communication log is a detailed record of interactions b…

What is Customer Effort Score? The Customer Effort Score (CES) is a key metric used t…

What is Customer Feedback? Customer feedback encompasses all information, insights, o…

What is Escalation? Escalation in CRM (Customer Relationship Management) refers to th…

What is Sentiment Analysis? Sentiment Analysis, also known as opinion mining, is an a…

What is User Experience? User Experience (UX) refers to the overall experience a user…

What is Voice of Customer? Voice of Customer (VoC) is a comprehensive business strate…

Welcome Page & End Page: These are the first and last pages visitors interact with in…

What is NPS? Net Promoter Score (NPS) is a widely-adopted customer experience metric…

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