Question 1

What are RecRam's core features?

Accepted Answer

Video forms that collect video, voice, screen and text answers; speech-to-text in 110+ languages with a summary, keywords and sentiment on every recording; Room video messaging; Video Magnet website widgets; Video Showcase testimonial walls; and AI Analysis with your own questions and rules. All included in every paid plan, with unlimited forms and magnets.

Question 2

What's the difference between Starter and Professional?

Accepted Answer

Starter includes 1 team member and, per month, 100 video/audio clips (each recording counts as one clip), 250 form responses, 50 Room messages, 100 AI credits and 5,000 Video Magnet impressions, plus 5 GB storage, 100 MB uploads and 5 Showcase walls (20 clips per wall, 5,000 wall views a month). Professional includes 3 team members, 250 clips, 1,000 form responses, 100 Room messages, 1,000 AI credits, 20,000 Magnet impressions, 30 GB storage, 200 MB uploads and 50 Showcase walls (50 clips per wall, 50,000 views a month). Unlimited forms, magnets and workspaces, 10-minute recordings and API, webhook and Zapier access are the same on both.

Question 3

Can I add more capacity to my plan?

Accepted Answer

Yes. Add-ons cover extra team members (+1 for $12/mo), video/audio clips (+100 for $24/mo), form responses (+500 for $10/mo), Room messages (+100 for $20/mo), storage (+10 GB for $6/mo), an extra organization ($49/mo) and one-time AI credit packs (1,000 credits for $25). Add exactly what you need. No plan change required.

Question 4

What happens when my trial ends?

Accepted Answer

After your 28-day free trial, you'll be directed to the pricing page to choose a plan. There is no free tier, so an active subscription is required to continue using RecRam. No data is lost during this transition.

Question 5

What is Room video messaging?

Accepted Answer

Room lets you have async video conversations with customers. You send a video, voice note, screen recording, file or text; your customer replies the same way from their browser without an account, and you see when they viewed it. Your plan counts the messages your team sends. Replies from contacts are free.

Question 6

How do AI credits work?

Accepted Answer

Transcription, summaries, keywords and sentiment run on every recording as standard. AI credits power AI Analysis, the questions and rules you configure per form: a per-question prompt costs 10 credits on a video answer, 5 on voice, 2 on text and 1 on a choice or rating; a total analysis adds 3 and each custom AI-evaluated rule adds 2. Starter includes 100 credits a month and Professional 1,000; one-time packs add 1,000 credits for $25.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.

Question 8

How does team management work?

Accepted Answer

You can invite team members with different roles (admin, editor, viewer). Each role has specific permissions. The account owner manages billing and can create organizations.

Question 9

Is there a limit on form or magnet creation?

Accepted Answer

No. All paid plans include unlimited forms, Video Magnets and workspaces. What scales with your plan are monthly usage quotas (clips, form responses, Room messages, AI credits and Magnet impressions) plus storage and the number of Showcase walls.

Question 10

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied with RecRam within your first 14 days, contact support for a full refund, no questions asked.

Question 11

Is RecRam GDPR and CCPA compliant?

Accepted Answer

Yes. RecRam is fully GDPR and CCPA compliant. Respondent data is encrypted in transit and at rest. You can export or delete all respondent data at any time from your dashboard. We process data under a Data Processing Agreement (DPA) available on request.

Question 12

What integrations does RecRam support?

Accepted Answer

Native integrations cover HubSpot, Zendesk, Slack, Google Sheets and Google Calendar, plus GTM, GA4 and Meta Pixel tracking. Thousands of other tools (Salesforce, Notion, Airtable, ATS platforms and more) connect through Zapier, Make, n8n or signed webhooks, and paid plans include a REST API. The embed code works with WordPress, Webflow, Shopify, Framer and any website that accepts HTML.

Question 13

Do respondents need to create an account?

Accepted Answer

No. Respondents never need to create a RecRam account. They access your form or Room via a direct link and record their response directly in the browser. No app download or sign-in is required.

Question 14

Does RecRam work on mobile devices?

Accepted Answer

Yes. RecRam video forms and Room work on iOS (Safari) and Android (Chrome). Respondents can record video, voice, or text responses from any device without downloading an app.

Honest pricing.No surprises.

Starter

Professional

Everything you need to know

More than a tool. A complete platform.

Five products, one subscription

AI included on every plan

Two-way video conversations

No app downloads, no sign-ups

Your brand, not ours

110+ languages understood

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Frequently asked questions

They Won't Type It.
But They'll Show It.