Privacy Policy
Privacy Policy*
Your privacy is important to us.
This policy was last updated on March 15, 2024.
- General
This Privacy Policy describes how we collect, use, store, share and protect your personal information in connection with your use of the platform accessible through the www.recram.com domain name (the “Site”). The services offered by us, including the creation of forms and other services that may be offered by us from time to time (indefinitely referred to as the “Services”). This Privacy Policy also describes how we process information about others who provide services to us directly or indirectly, or who contact us despite not using the Services, or who we need to contact because of a conflict or issue related to the Services or our Company.
In any case, you may ask any questions you may have by sending an e-mail to gdpr@recram.com.This Privacy Policy is structured by user type.
- Respondents
If you are a responder (i.e. someone who answers a form created on our platform, such as a form, quiz or survey), please note that we are not the entity responsible for processing the data, we are only a provider of services to the person or company that sent you the form in question.
We recommend that you carefully read the terms and conditions and privacy policy of the company or person who sent you the form, as these are the ones that regulate the processing of your personal data. If you have any doubts, please contact that person or company. Also, depending on how the person or company sending you a form has structured it, your data may be shared or made publicly available. To learn more, please contact the organization or person who sent you the form. - Customers
If you are using our Services or Site because you have created an Account on www.recram.com, this Privacy Policy sets out how we process your personal data. You are not required to provide any personal information when using the Site unless you choose to access features that require such information (such as subscribing to any newsletters). However, use of the Services requires you to register and create an account as further described in the Terms and Conditions of Service.
Any personal information you provide to us when using the Site and/or Services is subject to this Privacy Policy and you will be asked to read and accept it.
Customers’ personal information is processed by us, an organization established in accordance with the laws of US with the following contact information:
RECRAM INC
112 Capitol Trail Suite A1127, NEWARK DELAWARE 19711 (US)
info@recram.com
Contact details of our Data Protection Officer: gdpr@recram.com
Based on our contract or future contract with you: we will process your data when we need to enter into a contract and we will process your data for as long as the contractual relationship with you is in force and for five years following the end of that relationship. This means that we need to process your data both (i) to provide you with the Services and (ii) to fulfill our obligations under the Services Terms and Conditions.
Based on your consent: subject to obtaining your consent and unless you withdraw such consent, we may also process your data for the following purposes:
a) Send you electronic commercial communications (if you subscribe to a newsletter) or respond to requests you may make to us when you contact us;
b) for profiling and analytics purposes based on your behavior and how you browse the Site and use the Services, which pages you visit, and to create audiences through cookies, as detailed in the Cookie Policy and subject to the terms set forth therein. In these cases, your acceptance of the installation and use of cookies results in a data processing for profiling purposes as described in this paragraph.
c) If you choose to log in through a third party social media platform, we may receive confirmation of identity and other information from that third party, as indicated in each case. See below for more information about what personal data we receive from third parties;
d) We may enrich the data we have about you by obtaining information from a distinguished third party for data enrichment purposes, provided that you have given your prior consent. Data enrichment enables us to analyze a deeper subset of data from which we can deliver personalized content.
Based on our legitimate interests: Finally, we may process your data to protect our legitimate interests, insofar as such data is strictly necessary to review and monitor your activities in order to research and analyze how we can improve the Services and/or the Site, as well as to keep our Services and the Site safe and operational and to prevent abusive activities (e.g. fraud, spam, phishing activities, etc.). This may include sending you forms to evaluate problems you may have encountered with the service or to learn how to improve your user experience. These interests are to provide an accurate and safe environment for other users and for us, and to put those interests above your legitimate interests (we are required to create and maintain an environment that complies with the law, the legitimate interests of other parties, what other users can expect from us, and to protect the safety of other users when accessing the Site and using the Services).
We need to process your personal data in order to fulfill the legal and contractual obligations set out above. Otherwise, we cannot provide you with the Services and/or access to the Site. On the other hand, for data processing that depends on your consent or our legitimate interests, the data processing is not legally required.
We share your information with our service providers who help us provide the Services to you, in which case such third parties are required to comply with our internal standards, policies and technical and organizational measures to ensure that your data is protected and kept confidential at all times and only in accordance with this Privacy Policy and to the extent permitted by this Privacy Policy.
When you authorize us to do so, we may also share your data with other companies so that they can process the data for other purposes, as explained in more detail when we ask for your prior consent. In addition, if you give your consent to the installation of cookies, your data may be processed by third companies for the purposes and in the regions set out in the Cookie Policy.
We may also share your information with competent courts and authorities when we are legally required to do so (for example, to allow such bodies to investigate, prevent or take action against illegal activities) or when we need to take action to protect our rights or the rights of any third party.
The categories of recipients of personal data are: (i) hosting and infrastructure providers; (ii) providers of audience analytics tools; (iii) providers of product and user experience analytics tools; (iv) providers that ensure the security of our systems; (v) providers of subscription, accounting and billing management; (vi) providers of audit and consulting services; (vii) providers of marketing campaign management; (viii) providers of electronic communications management; (ix) providers that support customer relationship management; (x) providers of SSO services; and (xi) our affiliates.
Finally, please note that you may choose to create a form and share the displayed results publicly, not in an aggregated manner, but by providing the specific responses provided by respondents. In such cases, if you choose to create a form with this functionality, those results will be shared with the third parties you choose to share with. Please note that depending on what you intend to do with your data, you may be required to notify participants or comply with other legal requirements towards them.
Your data may be transferred, processed and stored in countries that do not have data protection laws as protective as those in your jurisdiction. Your acceptance of the terms of this Privacy Policy and subsequent submission of information in connection with the Service indicates your consent to this international transfer of personal data.
For disclosure purposes, we will process information from the European Economic Area. In some cases, data may also be processed from other countries, including the United Kingdom, in which case we will implement the security measures required by law. In particular, we will sign Standard Contractual Clauses to ensure that information is protected at all times and we will implement additional technical and organizational measures to ensure that information is protected at all times.
You may update any information we may receive from you by using the account settings area or by sending us a written communication. Please note that it is your duty to keep the information up to date so that we can provide you with the Services accurately and you undertake to verify the information you provide to us from time to time to ensure its accuracy.
Commercial communications: As described in this policy, you have the right to ask us not to send you any email or commercial communications now or at any time. To this end, you can change the communication preferences on your account settings page or contact us.
Our analytics: Once we anonymize your data – which means that it will no longer be possible to associate such data with you or any other person – we may perform statistical and other analyses on such information (technical and metadata) to analyze and measure aggregate user behavior and trends, understand how people use our services, improve and optimize the performance of such services, and publish findings.
Your rights: You have the right to withdraw your consent at any time. You also have the right to request access, rectification or erasure of your personal data, to restrict or object to processing, and to data portability. Please note that if you as a customer choose to revoke your data, your account will be deleted and all data in your account will be permanently deleted from our systems. In some cases, we may refuse to delete all data if we are not permitted to do so by law or for the establishment, exercise or defense of legal claims. In such latter cases, your data will be processed on a restricted basis and only for as long and to the extent required by law.
Contact: You may submit a request via our Contact Form. You can always contact us at gdpr@recram.com for any privacy-related matters.
Changes: We may change this Privacy Policy from time to time. We may also notify you of material changes to this Privacy Policy prior to the effective date of the changes by sending you an email, through in-app notifications, or otherwise. If you do not agree to any material changes to this Privacy Policy, you should stop using your Account and eliminate it.
- Respondents