Visual bug reports that show the issue
Users record their screen and explain the bug in one go. Your team gets the recording, a transcript and a summary, without the email back-and-forth.
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What is visual bug reporting?
Visual bug reporting means the person who hit the bug records it happening, with their screen and their voice, instead of writing a description. In a RecRam form they record on a computer in the browser, with no extension. Each recording is transcribed and summarized, and AI Analysis can put the report in a category that routes it.
Support tickets say "the button doesn't work" with no context about browser, steps, or what actually happened.
- Video Magnet widget embedded inside your app
- Screen + voice recording captures full context
- AI sentiment and rules for triage
- Zapier or webhooks create Jira or Linear tickets
How it works, step by step
Embed a RecRam form in your app as a popup. On a computer, users record their screen showing the issue and submit, without leaving the page.
No credit card required. 28-day free trial.
Embed
Step 1: Put the report form in your app
Embed the report form as a popup behind your own "Report issue" link, or paste the Video Magnet script to show a small video bubble on the pages where bugs are most common.
- List the pages for the Magnet: show it only on /app/, /dashboard/ or /checkout/, not on your marketing site where visitors aren't product users
- Choose trigger timing: after 30 seconds on the page, on scroll, or on exit intent. Multiple placement options, same widget
Record
Step 2: User shows the problem
On a computer, the user records their screen and narrates: "I click checkout, enter my card, and it just spins forever." The steps and the visual state are captured in one video.
- The screen recording shows the page, the steps, and the visible UI state. No need to ask "what browser were you on?" or "what page did it happen on?"
- The narration reveals urgency a screenshot never could: "I've clicked this 10 times in the last hour. I have a deadline and can't proceed" communicates priority without a severity dropdown
Triage
Step 3: AI transcribes & routes
AI transcribes the recording and labels its sentiment. Negative sentiment? Your Zapier flow creates a P1 ticket in Jira with the video link and transcript attached.
- Set AI Analysis to categorize each report: "billing" → finance team, "crash" or "data loss" → P0 engineering, "can't login" → tier-1 support. Rules tag responses and email the right team without a human reading every ticket
- The sentiment label adds a priority signal a form field would miss, alongside the customer's own words in the transcript
What to ask
These are the real questions of "Report a bug with your screen", a ready-made video template written for this job. Felix asks each one on video, and the form branches on the answers shown. Try it live, then start from a copy and change anything.
In the template: Report a bug with your screen
1 · Dropdown
Where did it happen?
“First, where did it happen? Which browser or app were you using?”
Web app in Chrome · Web app in Safari · Web app in Firefox · Web app in Edge · iPhone app · Android app · Desktop app
2 · Screen, video, voice or text answer
Show us the bug
“Share your screen and walk me through what you did, step by step.”
3 · Multiple choice
How badly is this affecting you?
“How badly is this getting in your way?”
I can't work at all · There's a workaround · Just looks wrong
- If “Just looks wrong” Any screenshots or error messages?
- Any other answer When did you first notice it?
4 · File upload
Any screenshots or error messages?
“If you grabbed any screenshots or error messages, share them here.”
5 · Email address
Your email so we can update you
“What's your email, so I can tell you when it's fixed?”
6 · Date
When did you first notice it?
“When did you first notice it? A rough date is fine.”
Hosted by Felix · Software QA
Report a bug with your screen
Answer it the way your respondents will, on your phone or computer. Nothing you record is saved.
What you get back
Every video and voice answer arrives transcribed, with a one-line summary, 3 to 5 keywords and a sentiment label. The template above is new and has no answers yet, so this is a sample response from a different demo form, "Why are you leaving?", as your team sees it.
Transcript · Where did you get stuck?
“Um, the reporting dashboard was incredibly confusing. I spent hours trying to build a simple funnel chart and just gave up.”
Sofia Ramirez · voice answer
- AI summary
- Customer struggled significantly with the reporting dashboard and could not demonstrate ROI.
- Sentiment
- Negative
- Keywords
- usability, reporting, roi
- Also answered
- What's the main reason you cancelled? Too hard to use
- Can we reach out if we fix this? No thanks
- Team comments
Daniel Kim @Priya looks like another complaint about the new reporting dashboard.
Sample from the "Why are you leaving?" demo form, not from this page's template. The respondent and team are fictional; every new RecRam account starts with these sample answers.
Want every answer checked against your own criteria?
Turn on AI Analysis for the form and each answer is also asked your own question: yes or no, a score, a category from your list, sentiment, keywords or a short text. Rules tag or flag the answers that match and email the people you choose.
The RecRam pieces behind it
Everything here is in the same subscription. Integrations send each response on to the tools your team already uses.
Products
Integrations
- WebhooksPOST each response to your own URL as signed JSON, on submit, or once transcription and AI analysis are done.
- ZapierUse the RecRam app on Zapier to send responses to thousands of other apps, no code.
- SlackPost a message to a Slack channel whenever a new response arrives.
Rated 4.6 out of 5 on G2
From HR, product and marketing teams who collect their answers on video.
Read all reviews on G2“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”
Visual bug reporting FAQ
Still have questions? Chat with our team
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.
