All Use Cases
Customer Support

Visual Bug Reporting

Embed a Magnet widget in your app. Users click, record their screen showing the issue, and submit — all in 30 seconds.

80% fewer back-and-forth emails

Screen recording provides full context in first report

MagnetMagnet
AI Analysis
Try It Free

14-day trial · No credit card

Sound familiar?

Your team sends 5 follow-up emails asking "which button?" before even starting to fix it.
Magnet widget embedded inside your app
Screen + voice recording captures full context
AI frustration detection → auto-priority P1/P2
Webhook auto-creates Jira/Linear tickets

Step-by-Step Guide

How does it work?

01
EmbedMagnetMagnet

Add Magnet to your app

Paste one line of JavaScript into your app. A small "Report Issue" button appears. Target specific pages where bugs are most common using URL pattern targeting.

02
RecordMagnetMagnet

User shows the problem

User clicks the button, grants screen share, and narrates: "I click checkout, enter my card, and it just spins forever." The entire context — URL, browser, steps, visual state — captured in one video.

03
TriageIntegrations

AI transcribes & routes

AI transcribes the recording and detects frustration level via sentiment. High frustration? Webhook auto-creates a P1 ticket in Jira with video link and transcript attached.

Pro Tip

Set up different webhook rules: high frustration → P1 in Jira, low frustration → backlog. AI-powered triage without human intervention.

Connect with your existing tools

Automatically route responses to your CRM, project management, and communication tools.

Zapier5,000+ app automations
WebhookHTTP event notifications
MakeVisual workflow builder
EmailAuto-notify on submission
APIRESTful API access

Ready to try it?

14-day free trial. No credit card required. Cancel anytime.

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