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Hosted by Felix · 6 questions
Felix asks each of these questions on video, in this order.
Dropdown
Felix says: “First, where did it happen? Which browser or app were you using?”
Web app in Chrome · Web app in Safari · Web app in Firefox · Web app in Edge · iPhone app · Android app · Desktop app
Video, voice or text answer
Felix says: “Share your screen and walk me through what you did, step by step.”
Multiple choice
Felix says: “How badly is this getting in your way?”
I can't work at all · There's a workaround · Just looks wrong
Date
Felix says: “When did you first notice it? A rough date is fine.”
File upload
Felix says: “If you grabbed any screenshots or error messages, share them here.”
Short answer
Felix says: “What's your email, so I can tell you when it's fixed?”

Where are you based?
Provide customers a convenient way to submit questions and schedule follow-up support on their time.
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Why are you returning it?
It arrived damagedWrong item sentNot as describedChanged my mindStreamline e-commerce returns by visually verifying product condition and gathering necessary details.
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What do you need help with?
Logging in or account accessBilling and invoicesSomething isn't workingHow do I do somethingStreamline support ticket creation by capturing software problems visually for faster resolution.
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