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Streamline e-commerce returns by visually verifying product condition and gathering necessary details.
Hosted by Fatima · 7 questions
Every question in this template
Fatima asks each of these questions on video, in this order.
- 01
Your order number
Short answer
Fatima says: “First, what's your order number? It's in your confirmation email.”
- 02
Why are you returning it?
Multiple choice
Fatima says: “What's the reason for the return?”
It arrived damaged · Wrong item sent · Not as described · Changed my mind
- 03
Show us the item you received
Video, voice or text answer
Fatima says: “Sorry about that. Record a short video of the item you received.”
- 04
Upload a photo of the box and shipping label
File upload
Fatima says: “Please share a photo of the box with the shipping label showing.”
- 05
Where should the courier collect it?
Long answer
Fatima says: “Where should our courier pick it up from?”
- 06
Show us the damage
Video, voice or text answer
Fatima says: “I'm so sorry. Record a quick video showing the damage up close.”
- 07
Is the item unused, with tags or seal intact?
Yes or no
Fatima says: “No problem. Is it unused, with the tags or seal still on?”
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