Where are you based?
Ask us anything, on your time
Provide customers a convenient way to submit questions and schedule follow-up support on their time.
See every questionOpen a video support ticket
Streamline support ticket creation by capturing software problems visually for faster resolution.
Hosted by Pieter · 6 questions
Every question in this template
Pieter asks each of these questions on video, in this order.
- 01
What do you need help with?
Multiple choice
Pieter says: “First, what do you need help with today?”
Logging in or account access · Billing and invoices · Something isn't working · How do I do something
- 02
Show us what's happening
Video, voice or text answer
Pieter says: “Share your screen and show me exactly what's happening. Talk me through it.”
- 03
What have you already tried?
Short answer
Pieter says: “What have you already tried, so we don't ask you twice?”
- 04
The email on your account
Short answer
Pieter says: “What's the email address on your account?”
- 05
Is this stopping your whole team from working?
Yes or no
Pieter says: “Is this stopping your whole team from working right now?”
- 06
Best number for an urgent callback
Short answer
Pieter says: “Understood. Leave your number, and we'll call you straight back.”
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Why are you returning it?
It arrived damagedWrong item sentNot as describedChanged my mindReturn verification
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Where did it happen?
Report a bug with your screen
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See every questionReady to transform feedback?
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.