What is the difference between skip logic and branching?

Skip logic jumps over steps that do not apply; branching sends people down different paths with their own questions. In RecRam both are the same rule: a path that goes to a later step skips what is in between, and a path that goes to a step of its own starts a branch. Paths can meet again further on.

Which steps can have a rule?

Every step except End page, Appointment and File upload. Multiple choice and Dropdown steps check whether the answer is equal to or is not an option. Input steps can also check whether the text begins with, ends with, contains or does not contain a value. Rating and NPS steps check for a score, and a Recorder step can check whether someone answered by video, voice or text.

What happens when no rule matches?

The answer follows the default path, the first entry in every rule. You can also add an Else fallback for answers no path covers. Before a rule is saved, RecRam flags any path without a value or a destination, and any path that points back to its own step.

Can a path send people to another website?

Yes. End a path with a Redirect step and set its URL; it opens in the same tab or a new one. For example, people who are ready to buy can go to your checkout while everyone else reaches the End page.

Can I pass data into the form through the link?

Yes. In the form settings, URL Parameters maps a parameter such as utm_source or a customer ID to an Input or Contact info field, either hidden or prefilled. UTM and other parameters in the link are also kept with the response, so you can see where each person came from.

Does conditional logic work with video questions?

Yes. Every path can lead to a step with its own host video, so the person answering hears a question recorded for their situation. They can reply by video, voice or text, and video and voice answers are transcribed and summarized by AI like any other.

Do people see the rules?

No. They see one step at a time, in any browser on a phone or a computer, with no app to install. The form simply moves to the next step their answer leads to.

Is conditional logic included in every plan?

Yes. Branching is part of the form builder on every plan, and you can try it during the 28-day free trial. Every new account also starts with ready-made video demo forms that already branch, so you can open one and see how its rules are set.

Conditional logic

Conditional logic forms
that ask the right next question.

Send each person down the path their answer opens: a follow-up for one choice, a skipped step for another. Draw the branches on a canvas, no code, and share one link.

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Logic on this stepHow big is your team?

Path 1 · If is equal to “Just me”Want to start with a free trial instead?
Default path · every other answerWhat problem are you trying to solve?

Logic on this stepHow big is your team?

Path 1 · If is equal to “Just me”Want to start with a free trial instead?
Default path · every other answerWhat problem are you trying to solve?

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Definition

What is conditional logic?

Conditional logic, also called branching or skip logic, is a set of rules that picks which step a form shows next from the answer just given. In RecRam you set a rule on a step: if the answer is equal to, contains or begins with a value, go to a chosen step; otherwise follow the default path.

Every rule is a line on the builder canvas, so you see who gets which question before you share the link. The people answering never see the rules, only a form that fits what they said.

What a rule can check

Each step type gets the checks that make sense for its answer.

Multiple choice, Dropdown: Checks: is equal to · is not; Example:Anyone who picks “Recover from an injury” gets a question about the injury.
Input: Checks: is equal to · is not · begins with · ends with · contains · does not contain; Example:An order number that begins with “R” goes to the returns questions.
Rating, NPS: Checks: is equal to · is not; Example:A score of 1 goes straight to “What went wrong?”
Recorder: Checks: is equal to · is not; Example:Someone who answered by voice instead of video gets a follow-up of their own.

End page, Appointment and File upload steps have no rule of their own. A path can end on an End page, or on a Redirect step that opens any URL in the same tab or a new one.

Builder canvas

Every path on one canvas

This is the hospital intake demo as it sits in the RecRam builder. The first question splits into three paths, a later one adds a step only for patients who take medication, and every branch line carries the answer that takes it.

1Before your visit
2What is your visit for?
- A new health concern → 3. Describe your symptoms
- A follow-up visit → 4. How have you been since your last visit?
- A routine check-up → 5. How would you rate any pain or discomfort today?
3Describe your symptoms
Then → 5. How would you rate any pain or discomfort today?
4How have you been since your last visit?
5How would you rate any pain or discomfort today?
6Are you currently taking any medication?
- Yes → 7. Which medications are you taking?
- No → 8. Your contact details
7Which medications are you taking?
8Your contact details
9You're all checked in

9 steps · Before your visit

Drag a line to branch

Pull a connection from one step to another and the logic panel opens with a new path to that step.

Tidy it in one click

Auto layout puts every step at its depth in the flow, fans branches out side by side and lets joining paths meet in one place.

Read it before you share

Hover the label on a branch line to see its whole rule: the default path, each condition and any fallback.

Logic panel

Write the rule in plain words

Click Condition on a step and the logic panel slides in. This is the real rule on the first question of the insurance claim demo.

Default path: Where the answer goes when no path matches. Here, anyone who says someone was injured is asked about medical attention next.
Path 1: If the answer is equal to “Yes, everyone is okay”, the form skips that question and goes straight to Tell us what happened.
Add path, Else: Add a path for every answer that needs its own step, and an Else fallback for anything you did not plan for.
Checked before it saves: A path without a value or a destination, or one that points back to its own step, is flagged before the rule is saved.

On the canvas, the two lines from this step read:

Default → Did anyone need medical attention?If is equal to “Yes, everyone is okay” → Tell us what happened

One link, different forms

Same form, three people, three paths

Laura, Peter and Mateo are sample respondents in the insurance claim demo: fictional people, real routing. They opened the same link, answered the first questions differently, and each saw only the steps that applied.

Laura ChenSample respondent · Saw 8 of 9 steps

1Report an accident
2Is everyone safe?Yes, everyone is okay
3Did anyone need medical attention?Skipped
4Tell us what happenedVideo answer · 0:08
5Was another vehicle involved?Yes
6Other driver's name and plate numberMark Doyle, plate 7KDF219
7Show us the damageVideo answer · 0:08
8How can we reach you?Contact details
9Your claim has been started

AI summaryRear-ended by a van while stopped at a red light.

Peter NovakSample respondent · Saw 7 of 9 steps

1Report an accident
2Is everyone safe?Yes, everyone is okay
3Did anyone need medical attention?Skipped
4Tell us what happenedVideo answer · 0:08
5Was another vehicle involved?No, only my car
6Other driver's name and plate numberSkipped
7Show us the damageVideo answer · 0:08
8How can we reach you?Contact details
9Your claim has been started

AI summarySlid into a lamp post due to black ice, damaging the front left side.

Mateo RossiSample respondent · Saw 9 of 9 steps

1Report an accident
2Is everyone safe?Someone was injured
3Did anyone need medical attention?Minor, no treatment yet
4Tell us what happenedVoice answer · 0:06
5Was another vehicle involved?Yes
6Other driver's name and plate numberSarah Jenkins, plate J92-KLM
7Show us the damageVoice answer · 0:07
8How can we reach you?Contact details
9Your claim has been started

AI summarySideswipe collision during highway merge with minor injuries reported.

Sample answers from the insurance claim demo that every new RecRam account starts with. Each route is worked out from the person’s answers with the form’s own rules.

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Receive RecRam responses with a webhook and route them to any app in a visual Make scenario.

n8n

Fair-code workflow automation. Trigger complex logic directly and self-host your data securely.

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HubSpot, Zendesk, Slack, Google Sheets, Google Calendar, plus GTM, GA4 & Meta Pixel

Connect the account once, then choose per form what each response sends: CRM contacts, support tickets, channel posts, spreadsheet rows or calendar events.

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“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”

Aaron D.Founder and Owner, Small-Business · G2 review

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5 questions · branching

User Onboarding Video Feedback

Collects feedback on the helpfulness and clarity of an onboarding video tutorial.

5 questions · branching

Product Feature Usage & Satisfaction

Understands which product features are most used and how satisfied customers are with them.

7 questions

Conditional logic FAQ

Conditional logic (also called branching or skip logic) decides which step a form shows next from the answer someone just gave. Instead of everyone seeing every question, each person gets the steps that fit their answers, so the form is shorter for them and the answers you get back are about their situation.

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