SaaS
A cancellation interview that branches by reason
How was your order?
Post-purchase rating that routes happy customers to a video testimonial with sharing consent, and unhappy ones to a fix-it flow.
Hosted by Priya, Brand Co-founder · 6 questions
Every question in this form
Priya asks each of these 6 questions on video. Some answers send people down a different path, shown under the question.
- 01
How would you rate your experience?
Rating
Priya says: “How would you rate your experience with us, from one to five stars?”
- 02
Did your products arrive in perfect condition?
Multiple choice
Priya says: “Did everything arrive in perfect condition?”
- Yes, all perfect → Would you record a short review?
- Something was wrong → What went wrong?
- 03
What went wrong?
Answer by video, voice or text
Priya says: “Oh no, I'm so sorry. Tell me what happened, and we'll make it right.”
- 04
Would you record a short review?
Answer by video, voice or text
Priya says: “That makes my day! Would you record a quick review of your favorite product?”
- 05
Can we share your review on our website?
Multiple choice
Priya says: “Can we share your review on our website and social media?”
Yes, share it · Keep it private
- 06
Your details
Contact details
Priya says: “Last step, leave your details so we can say thank you properly.”
Sample answers, with the AI summary
These answers come from fictional respondents. Every new account gets them as sample data, so you can see transcripts, summaries and comments before your first real response.
James Wilson · What went wrong?
“The moisturizer arrived with a cracked lid, and some of it leaked into the box.”
AI summary: Customer received a damaged moisturizer due to a cracked lid.
Olivia Brown · Would you record a short review?
“The vitamin C serum is amazing. Two weeks in, and my skin looks so much brighter.”
AI summary: Highly satisfied with the Vitamin C serum results after two weeks of use.
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