Async Video Support: Resolve 4× More Tickets Per Agent
Move support to async video: customers submit video tickets, agents respond with Room video walk-throughs. AI keeps quality high and flags escalations.
Async video removes scheduling friction and call overhead
Room
Video Forms14-day trial · No credit card
Sound familiar?
“Your support team is on calls 6 hours a day. Half those calls are "let me screen-share and show you" — which async video does better.”
Step-by-Step Guide
How does it work?
A detailed guide.
Video FormsCustomer submits a video instead of typing
Customer clicks "Get Help" and records a 60-second video explaining their issue. Screen recording optional. No waiting on hold, no scheduling. Submit anytime, from any device.
AI flags priority and extracts context
AI transcribes the video, detects emotion level (escalation risk), and extracts the issue type. High-urgency tickets get Slack pings. Routine tickets queue automatically. No manual triage needed.
Train your AI rules: "if transcript mentions competitor" → route to account manager. "if 3+ issues listed" → senior agent. Small rules, big impact on satisfaction.
RoomAgent sends a personal Room reply video
Agent watches the customer video (AI summary provided), records a 2-minute Room reply: "Hi Sarah, I watched your video — here's how to fix this step by step." Customer watches, problem solved. One exchange.
Connect with your existing tools
Automatically route responses to your CRM, project management, and communication tools.
Related Use Cases
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80% fewer back-and-forth emailsCustomer Satisfaction (CSAT)
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10x more context than NPS aloneProduct Return Verification
Processing returns blindly costs money. You approve refunds without seeing the actual product condition.
50% fewer fraudulent returns