Video-Powered AI Support
for E-commerce
Enhance your e-commerce support with video-powered customer service. Resolve product issues faster, reduce returns, and boost customer satisfaction.
Why Traditional E-commerce
Support Needs an Upgrade
Endless Emails & Chats
Customers struggle to describe product issues via email or chat, leading to confusion and longer resolution times.
High Return Rates
Without clear visual evidence, customers often return products for easily solvable issues, increasing operational costs.
Customer Dissatisfaction
Slow responses and unclear communication damage customer trust and brand reputation.
Increased Support Costs
Traditional methods require excessive manpower and time, driving up operational expenses.
Simplify Customer Issue Collection with
These 4 Steps
Create Capture Link
Customer Records Issue
AI Analysis
Quick Resolution
Proactive Product Improvement with RecRam Forms
Video Product Reviews
Collect video testimonials to showcase authentic user experiences and increase trust.
Usage Insights
Gather video feedback from customers to understand how products are being used in real-world scenarios.
Order Verification
Enable customers to verify order accuracy and quality upon delivery through video submission.
Testimonials
See How Companies Transform Their Customer Support with RecRam
Padmaksha Bhattacharya
Manager - SPS Operations at Amazon
"RecRam enables us to highlight and escalate issues swiftly through video recordings, making it easier for both me and my customers to communicate problems effectively. The platform’s efficiency in capturing and submitting issues saves time and enhances resolution speed"
İsmail Bican
Co-Founder - Cowealthy
RecRam streamlines product prototype testing by enabling customers to share field device videos instantly. These videos are analyzed, summarized, and shared with teams, speeding up testing and improving feedback management.
Ertan Yılmaz
CEO - Vetie
RecRam has been instrumental in our operations. Customers have successfully used it to send videos of their issues with the device, which has allowed us to understand and address problems more effectively. The AI-supported analysis has consistently provided fast and accurate solutions, especially for complex issues with our anesthesia equipment. This ongoing support has greatly enhanced our problem-solving efficiency.
Ritvija S.
Social Media Strategy Director
This is the best video support platform I've used. I use it mostly for all my purposes as the number of features are more than enough for my work. It is easy to use and if I have a doubt the customer support is excellent. Also implementing any feature is easy. There is ease in integrating it. I frequently use it for my work and loving it so far.
Intelligent Issue
Resolution with AI
Automatic Issue Detection
AI analyzes customer videos to detect product defects, usage errors, or packaging issues.
Smart Solution Matching
Match identified problems with your knowledge base, user manuals, or FAQ sections for instant resolutions.
Trend Analysis
Identify recurring product issues to optimize inventory management and improve product quality.
In-Depth Analysis with Real Customer Data
RecRam Forms allows e-commerce brands to gather and analyze detailed customer feedback. With AI-powered insights, understand customer preferences, pain points, and satisfaction levels to refine your strategies.
Security that gives you peace of mind.
Advanced protection for your data with seamless integration capabilities.
Your data is protected with industry-leading cloud encryption.
Secure Storage
Built with privacy at its core for complete data protection
GDPR Compliance
Role-based permissions for secure user management.
Access Control
SSL/TLS encryption for secure data transmission.
Data in Transit
Dynamic Greeting and Progress Messages
Welcome your e-commerce visitors with engaging messages through a strategically placed widget on your website. Guide them effortlessly through the form to enhance interaction and boost conversion rates.
Smart Form Flow
Optimize customer engagement by controlling when and where the form appears during their shopping journey, ensuring a seamless user experience.
Simple Editing Fast Interaction
Easily embed forms on your e-commerce site and adjust their display behavior using an intuitive interface—no technical expertise required.
Automatic Display Timing
AI-Powered Analysis
Transform your operations with intelligent analysis and automated issue detection powered by advanced AI technology.
Intelligent Analysis
Technical Analysis
Detailed technical inspection with AI-driven recommendations
Sentiment Analysis
Understanding customer emotions and urgency levels in reports
Smart Diagnostics
Automated issue categorization and priority assessment
Customizable AI
Train the AI
Customize AI behavior with your specific business rules
Review Rules
Set and manage custom rules for automated analysis
Document Integration
Upload and integrate documents for enhanced AI learning
Seamless Integration With Your Workflow
5-minute integration with your existing tools
Quick Setup
RESTful API for custom integrations
API Access
Webhook for custom integrations
Webhook
Automated workflows with Zapier
Zapier
Transform Your Appliance Support Today
Transform how you handle customer feedback and product issues with AI-powered visual resolution - faster support, fewer returns, happier customers