Home Appliance Support
Video-Powered AI Support for Home Appliances & Smart Homes
Transform your home appliance support with video-powered customer service. Diagnose issues remotely, reduce service costs, and delight your customers.
G2
★★★★
4.5
GDPR Compliant
Enterprise-Grade Security
Why Traditional Appliance
Support Needs an Upgrade
Endless Phone Calls
Customers struggle to explain technical issues over the phone, leading to frustrated users and longer resolution times.
Unnecessary Site Visits
Without visual context, technicians often arrive unprepared or visit for simple issues that could be resolved remotely.
Customer Frustration
Delayed resolutions and communication gaps lead to poor customer experience and brand reputation damage.
High Service Costs
Traditional support methods drive up operational costs with lengthy phone calls and avoidable service visits.
Capture
Simplify Customer Issue Collection with These 4 Steps
Generate a unique link through the RecRam dashboard for customers to submit their videos.
1
Create a Link
Customers record videos via mobile or desktop browsers without needing to install any app.
2
Record Video
RecRam’s AI analyzes the video, detects issues, and generates a detailed report.
3
Analysis & Report
Use the AI-generated insights to provide a quick and effective solution, or escalate to a technician if necessary.
4
Solve the Problem
AI Support
Intelligent Issue
Resolution with AI
Automatic Issue Detection
AI analyzes customer videos to identify common appliance problems, error codes, and mechanical issues.
Smart Solution Matching
Automatically match detected issues with your knowledge base articles and solution guides.
Pattern Recognition
Identify recurring issues across product lines to improve future product development.
Video Prototype Testing
Collect rich video feedback during product development phases to identify potential issues early.
Customer Experience Surveys
Gather detailed video testimonials and usage feedback to improve product design and features.
Installation Verification
Enable customers to verify proper installation through guided video submission.
Insights
In-Depth Analysis with Real Customer Data
RecRam Forms provides valuable insights for customer research. With AI-powered analysis, each piece of feedback is evaluated in detail, uncovering real customer emotions and trends. This enables brands to develop more meaningful and effective strategies.
İsmail Bican
Co-Founder - Cowealthy
RecRam streamlines product prototype testing by enabling customers to share field device videos instantly. These videos are analyzed, summarized, and shared with teams, speeding up testing and improving feedback management.
Review collected by and hosted on G2.com.
0
%
Reduction in
Service Visits
0
%
Faster Issue Resolution
0
%
Customer
Satisfaction
Discover the Future of Support
with Advanced Collaboration
Experience seamless problem-solving with video-powered AI collaboration.
Simplify support, reduce resolution times, and enhance customer satisfaction with innovative tools tailored to modern needs.
Agent
Capture makes it easy for agents to understand customers both efficiently and effectively. Instead of reading long explanations, agents can record videos, take photos, or pull files to clearly demonstrate how to solve the problem.
Experts
Experts can make recommendations using AI specifically trained for your company to help agents and customers understand and solve complex problems. This makes for a more efficient and effective support process.
Teams
Teams and roles make it easy for teams to collaborate and share information. Agents can quickly and easily interact with each other to solve problems and improve their knowledge and skills.
Transform Your Appliance Support Today
See how RecRam can revolutionize your customer support experience