Video-Powered AI Support for Retail Stores
Revolutionize your retail customer service with video-powered support. Solve in-store and online customer issues faster, reduce operational costs, and enhance the shopping experience.
Why Traditional Retail
Support Needs an Upgrade
Endless Explanations
Customers struggle to describe their in-store or product issues through calls or emails, leading to miscommunication and delays in resolving problems.
Misunderstood Customer Needs
Without clear visual evidence, customers often return products for easily solvable issues, increasing operational costs.
Customer Frustration
Delayed resolutions and lack of engagement lead to dissatisfaction, negative reviews, and loss of brand loyalty.
Misunderstood Customer Needs
Handling repetitive inquiries and unnecessary escalations increase the workload and operational expenses.
Simplify Customer Issue Collection with
These 4 Steps
Create Capture Link
Customer Records Issue
AI Analysis
Quick Resolution
Proactive Product Improvement with RecRam Forms
Video Feedback Collection
Gather rich video feedback on product quality or in-store experience to address customer pain points quickly.
Customer Experience Surveys
Collect video testimonials and feedback on the shopping journey to refine your services.
Product Display Validation
Ensure accurate in-store product placement or displays via customer-submitted video verifications.
Testimonials
See How Companies Transform Their Customer Support with RecRam
Padmaksha Bhattacharya
Manager - SPS Operations at Amazon
"RecRam enables us to highlight and escalate issues swiftly through video recordings, making it easier for both me and my customers to communicate problems effectively. The platform’s efficiency in capturing and submitting issues saves time and enhances resolution speed"
İsmail Bican
Co-Founder - Cowealthy
RecRam streamlines product prototype testing by enabling customers to share field device videos instantly. These videos are analyzed, summarized, and shared with teams, speeding up testing and improving feedback management.
Ertan Yılmaz
CEO - Vetie
RecRam has been instrumental in our operations. Customers have successfully used it to send videos of their issues with the device, which has allowed us to understand and address problems more effectively. The AI-supported analysis has consistently provided fast and accurate solutions, especially for complex issues with our anesthesia equipment. This ongoing support has greatly enhanced our problem-solving efficiency.
Ritvija S.
Social Media Strategy Director
This is the best video support platform I've used. I use it mostly for all my purposes as the number of features are more than enough for my work. It is easy to use and if I have a doubt the customer support is excellent. Also implementing any feature is easy. There is ease in integrating it. I frequently use it for my work and loving it so far.
Intelligent Issue
Resolution with AI
Automatic Issue Detection
AI analyzes customer videos to detect product defects, usage errors, or packaging issues.
Smart Solution Matching
Match identified problems with your knowledge base, user manuals, or FAQ sections for instant resolutions.
Trend Analysis
Identify recurring product issues to optimize inventory management and improve product quality.
In-Depth Retail Analytics
RecRam Forms deliver actionable insights into customer behavior and preferences. AI-powered analysis evaluates video feedback to uncover emotional responses and trends, enabling brands to create impactful strategies.
Reduction in Product Return
Faster Resolution Times
Customer Satisfaction Rate
Security that gives you peace of mind.
Advanced protection for your data with seamless integration capabilities.
Your data is protected with industry-leading cloud encryption.
Secure Storage
Built with privacy at its core for complete data protection
GDPR Compliance
Role-based permissions for secure user management.
Access Control
SSL/TLS encryption for secure data transmission.
Data in Transit
AI-Powered Analysis
Transform your operations with intelligent analysis and automated issue detection powered by advanced AI technology.
Intelligent Analysis
Technical Analysis
Detailed technical inspection with AI-driven recommendations
Sentiment Analysis
Understanding customer emotions and urgency levels in reports
Smart Diagnostics
Automated issue categorization and priority assessment
Customizable AI
Train the AI
Customize AI behavior with your specific business rules
Review Rules
Set and manage custom rules for automated analysis
Document Integration
Upload and integrate documents for enhanced AI learning
Discover the Future of Retail Support with Video-Powered AI
Simplify customer service, improve response times, and boost customer satisfaction with innovative tools tailored for modern retail businesses.
For Agents
Retail support agents can easily understand customer issues visually and provide targeted resolutions quickly.
For Experts
Experts can recommend solutions using AI insights, helping stores resolve complex problems efficiently.
For Teams
Encourage collaboration across teams to enhance knowledge sharing and solve customer problems seamlessly.
Seamless Integration With Your Workflow
5-minute integration with your existing tools
Quick Setup
RESTful API for custom integrations
API Access
Webhook for custom integrations
Webhook
Automated workflows with Zapier
Zapier
Transform Your Appliance Support Today
Transform how you handle customer feedback and product issues with AI-powered visual resolution - faster support, fewer returns, happier customers