Which cabin were you in?
EconomyPremium economyBusinessHow was your flight?
Gather detailed passenger feedback to understand flight experiences and improve airline services.
Use this templateGetFeedback alternative
GetFeedback alternative: website feedback with video
Website feedback visitors can record, from $29/mo.
4.8 out of 5 on G228-day free trial, no credit card
New video answer · 0:08James WilsonnegativeAI summaryCustomer received a damaged moisturizer due to a cracked lid.Trusted by forward-thinking teams
Why switch
What you get when you switch from GetFeedback
Video Forms
Visitors can record, not just type
Video, voice and screen answers aren't listed for GetFeedback. On RecRam visitors record in the browser, and each video and voice answer is transcribed and summarised.
How Video Forms workAI Analysis
Every recording arrives already read
Each video and voice answer gets a transcript, a one-line summary, 3 to 5 keywords and a sentiment label. Rules can tag, flag or email you.
How AI Analysis works
Would you record a short review?
“The vitamin C serum is amazing. Two weeks in, and my skin looks so much brighter.”
AI summary
Highly satisfied with the Vitamin C serum results after two weeks of use.
Sentiment: positiveKeywords: testimonialserumresults
Room, Video Magnet and Showcase
Follow up, embed and show off on one plan
Reply 1:1 in Room, put the form on your site with Video Magnet and publish the best answers on a Showcase wall.
See every productTry it now
See all templatesTry the same kind of form in RecRam
Each one is a real form with a host on video. Answer it live, then start your account from a copy.
How are you enjoying the app?
Love itIt's okayNot reallyEnjoying the app?
Collect user experiences, identify areas for improvement, and encourage app store reviews.
Use this template
How many guests will we be feeding?
Under 2525 to 7575 to 150Over 150Catering inquiry
Gather comprehensive client event details, service preferences, and dietary information for catering planning.
Use this templateSide by side
RecRam vs GetFeedback, feature by feature
| Feature |  RecRam | GetFeedback |
|---|---|---|
| Entry plan, monthly billing | $29/mo | $119/mo |
| Feedback button on entry plan | Plus plan | |
| Video answers | Not listed | |
| Screen-recording answers | Not listed | |
| Transcript & summary per answer | Not listed | |
| Scroll, time & exit-intent triggers | ||
| Sentiment analysis | ||
| Responses on entry plan | 250/mo | 1,000/mo |
— means not listed on GetFeedback’s own site when we checked.
Show the full comparison
Every other row we checked
| Feature | RecRam | GetFeedback |
|---|---|---|
| Multi-form trend analysis | No | |
| Native Salesforce | Via Zapier | Ends Dec 31 |
| Embedded form on entry plan | Plus plan | |
| Voice answers | Not listed | |
| Async 1:1 video follow-up | Not listed | |
| Native HubSpot & Zendesk | Not listed | |
| Free trial | 28 days | 7 days |
Point by point
What GetFeedback is now
RecRam: Four products on one subscription. Video Forms, Video Magnet, Room and Showcase on one subscription. Collect answers on your site or by link, follow up 1:1 by video, and publish the best answers as a testimonial wall.
GetFeedback: A website-feedback tool from SurveyMonkey with a feedback button, behaviour-triggered forms, embedded forms and an analysis dashboard. Mobile app feedback is "coming soon". GetFeedback Direct closes on December 31, 2026.
Pricing
RecRam: From $29/mo, with a 28-day trial. Starter is $29/mo ($26 billed yearly) and Professional is $99/mo ($79 billed yearly), after a 28-day trial with no card. There's no free plan. Extra responses, recordings and members are sold à la carte.
GetFeedback: Starter is $119/mo, or $99/mo billed annually, for 1,000 responses a month. Plus is $299/mo, or $249/mo billed annually, for 2,000. Both start with a 7-day trial.
Response volume
RecRam: Fewer responses per plan, more in each one. Starter includes 250 form responses a month and Professional 1,000, with +500 responses for $10/mo. If you collect thousands of quick ratings a month, GetFeedback includes more responses per plan.
GetFeedback: 1,000 responses a month on Starter and 2,000 on Plus. Unused responses don't roll over.
On-site widget
RecRam: Triggers and targeting, with every format on every plan. Video Magnet offers a corner video that opens as a side panel, popup or full page, with time-on-page, scroll and exit-intent triggers plus page and device targeting. Starter includes 5,000 widget impressions a month and unlimited Magnets.
GetFeedback: Trigger-based forms fire on scroll depth, time on page, exit intent and more, with behaviour-based targeting. The feedback button and embedded forms come with Plus.
Answer formats
RecRam: Video, voice, screen or text. Each recorder question accepts video, voice, screen or text, up to 10 minutes. Add NPS, rating, multiple choice, file upload or contact info around it, with conditional logic between steps.
GetFeedback: Video, voice and screen-recording answers aren't listed on its product page or pricing.
AI on each video and voice answer
RecRam: A transcript, summary and sentiment label for every recording. Every recording is transcribed and gets a summary, keywords and a sentiment label. Opt-in AI Analysis scores and categorises each answer, and rules can tag, flag or email you when sentiment is negative.
GetFeedback: An analysis dashboard for feedback trends and visitor sentiment.
Reporting across forms
RecRam: RecRam reports per response, not as a trend dashboard. RecRam gives AI output for each response, plus tags, favourites, an inbox status and CSV or Google Sheets export. It has no cross-form trend dashboard or single summary across all responses.
GetFeedback: Multi-form analysis on both plans, with feedback tied to the page and moment it was collected.
Salesforce & integrations
RecRam: Native HubSpot and Zendesk, Salesforce through automation. There's no native Salesforce app. Send responses there through Zapier, Make or signed webhooks. HubSpot, Zendesk, Slack and Google Sheets are native on every plan.
GetFeedback: GetFeedback Direct's help docs describe responses updating Salesforce leads, contacts and cases, but Direct closes on December 31, 2026. The new product page doesn't list integrations.
GetFeedback plans and features last verified on October 9, 2026 against surveymonkey.com/product/getfeedback (getfeedback.com redirects there) and the SurveyMonkey Help Center pages for GetFeedback. Prices in USD. "Not listed" means the feature does not appear on GetFeedback's product and pricing page or the help articles we checked. GetFeedback Direct is sunset on December 31, 2026, per the same page. Competitor pricing changes often, so check the current page before you buy.
Pricing
What you pay
RecRam Starter next to GetFeedback’s comparable plan, as each site listed it.
RecRam Starter$29/mo
$26/mo billed yearly
- Video Forms, AI Analysis, Video Magnet, Room and Showcase
- 100 video and voice responses a month, up to 10 minutes each
- A transcript, summary, keywords and sentiment on every video and voice answer
- 100 AI credits a month
- 1 user, more as add-ons
- Your logo and colours, no RecRam badge on forms
28-day free trial, no credit card
GetFeedback Starter
$119/mo
$99 billed annually
- 1,000 responses a month
- Feedback button and embeds on Plus
- 7-day trial
As listed on GetFeedback’s pricing page, October 2026.
Reviews on G2
Rated 4.6 out of 5 on G2
From HR, product and marketing teams who collect their answers on video.
Read all reviews on G2“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”
Which one fits
Which one is right for you?
Choose GetFeedback if…
- You collect lots of quick text feedback on your website
- You want trend dashboards across many forms
- You need 1,000 or more responses a month on the entry plan
- You want behaviour-based targeting backed by SurveyMonkey
Choose RecRam if…
- You want visitors to show the problem by video, voice or screen
- You want a website widget without a $99 to $299/mo plan
- You want each video and voice answer transcribed and summarised
- You are on GetFeedback Direct and must move before December 31, 2026
Switching
Switch in three steps
- Step 1
List your surveys and triggers
Note which Salesforce events send each survey and which fields the answers update.
- Step 2
Rebuild each survey in RecRam
Recreate the NPS, CSAT or rating questions, then add a recorder question so customers can explain their score.
- Step 3
Reconnect Salesforce and switch over
Use Zapier, Make or webhooks to send the link and write results back. Retire Direct before December 31, 2026.
FAQ
RecRam vs GetFeedback: FAQ
What happened to GetFeedback?
GetFeedback is now SurveyMonkey's self-serve website-feedback product. GetFeedback Digital was renamed GetFeedback, and GetFeedback Direct, the CX survey product, is being sunset on December 31, 2026. getfeedback.com redirects to SurveyMonkey's GetFeedback page. Checked October 9, 2026.
Is RecRam cheaper than GetFeedback?
Yes, at the entry level. GetFeedback Starter is $119/mo, or $99/mo billed annually, for 1,000 responses a month, and Plus is $299/mo, or $249/mo billed annually. RecRam Starter is $29/mo ($26 billed yearly) with 250 form responses a month, and Professional is $99/mo ($79 billed yearly) with 1,000. GetFeedback includes more responses at its entry price.
Can RecRam trigger feedback forms on my website like GetFeedback?
Yes. Video Magnet shows a RecRam form as a corner video that opens as a side panel, popup or full page. It triggers on time on page, scroll or exit intent, and you can target by page and device, on every plan. On GetFeedback, the feedback button and embedded forms need the Plus plan.
Can website visitors answer by video or screen recording?
With RecRam, yes. Visitors can record video, voice or their screen in the browser, so a checkout problem can be shown rather than described. Recorded answers aren't listed on GetFeedback's product page.
Does RecRam integrate with Salesforce?
Not natively. RecRam connects to Salesforce through Zapier, Make or signed webhooks, and the Wait for AI Analysis option makes each payload carry the transcript and AI output. HubSpot, Zendesk, Slack and Google Sheets are native on every plan.
I'm on GetFeedback Direct. What should I do before December 31, 2026?
Rebuild your surveys elsewhere before the sunset. In RecRam, recreate each survey as a Video Form, send the link from a Salesforce event with Zapier or Make, and write results back through the same automation. The "Moving off GetFeedback Direct" steps above list the order.
How does RecRam's AI compare with GetFeedback's analysis?
GetFeedback's dashboard shows feedback trends and visitor sentiment across forms. RecRam works response by response: every video and voice answer gets a transcript, summary, keywords and sentiment label, and opt-in AI rules can tag, flag or email you. RecRam doesn't offer a cross-form trend dashboard.
Does RecRam have a free plan or trial?
RecRam has no free plan. It has a 28-day free trial with every feature and no credit card. GetFeedback offers a 7-day trial.
Ready to transform feedback?
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.
4.6 on G2Free for 28 days · No credit card · Cancel anytime
