GetFeedback
RecRamCapture Video CX Feedback That Explains the Score
GetFeedback runs CSAT and NPS surveys triggered by Salesforce events. RecRam adds async video — customers record a 60-second explanation of their score, AI scores sentiment and clusters themes, and your CX team understands why satisfaction moved — not just that it did.
The short version
RecRam vs GetFeedbackChoose GetFeedback
Salesforce-native CX teams whose feedback has to live in the CRM.
Choose RecRam
You want the qualitative layer that explains the score, analysed automatically.
Where GetFeedback is stronger
- Native Salesforce integration — feedback lands on the record automatically
- Purpose-built NPS and CSAT programmes
Prices and features change. Check ours and theirs before you decide.
Trusted by forward-thinking teams
GetFeedbackGetFeedback captures a numeric CSAT or NPS and a short text comment.
RecRamRecRam captures the story behind the score — a 60-second video from the customer explaining exactly what happened, with AI scoring sentiment and clustering feedback by theme across all responses.
GetFeedbackGetFeedback provides trend charts and text analytics.
RecRamRecRam AI transcribes every video, scores sentiment (positive/neutral/negative), detects emotion from facial expression and vocal tone, and clusters recurring issues into named themes — without your CX team reading every response.
GetFeedbackGetFeedback triggers surveys via Salesforce events.
RecRamRecRam handles the deeper follow-up — send a 3-question async video interview to churned customers, at-risk accounts, or NPS detractors, and collect rich qualitative signal that a 1-10 rating scale cannot provide.
GetFeedbackGetFeedback identifies your promoters but cannot collect social proof.
RecRamRecRam Magnet automatically invites high-NPS respondents to record a video testimonial — the same CX workflow that surfaces the score also generates embeddable customer proof.
RecRamRecRam integrates with Salesforce via Zapier. When a GetFeedback survey identifies a key segment, a Zap triggers a RecRam video form automatically — the respondent records a video follow-up, and AI-scored themes sync back to the Salesforce contact record.
GetFeedbackGetFeedback has no free plan and is priced for Salesforce enterprise customers.
RecRamRecRam offers a 28-day free trial with 100 video responses per month including full AI analysis, no credit card required — accessible for CX teams of any size looking to add qualitative depth.
RecRam vs GetFeedback — Feature Comparison
RecRam wins on 6 exclusive features
What the subscription covers
Four products on one bill, from $29/mo
Most teams assemble this stack from separate tools. Every line below is on the Starter plan — not an enterprise tier, not an add-on.
Ask questions, collect video, audio, or text answers through one shared link.
Embed those forms on any site as a popup, chat button, or inline widget.
Async 1:1 video messaging — send a link, they record, you reply in the same thread.
Publish approved responses as a branded testimonial wall anywhere.
AI, on every plan
- Speech-to-text in 50+ languages — Every video and audio response is transcribed automatically.
- Sentiment analysis — Emotion and tone scored on each response, not just the words.
- AI summaries — Automatic summaries and key points across a response set.
- AI rules — Define what to look for — negative sentiment, a score, a category — and what happens when it matches.
Integrations, on every plan
- Zapier — Connect 5,000+ apps and trigger actions on submission.
- Make — Build visual multi-step workflows against any app or API.
- n8n — Fair-code automation you can self-host to keep data in your infrastructure.
- Webhooks & REST API — Real-time events and full programmatic access to forms, responses, and media.
Subscriptions required
4 products and 14 features on the entry plan — AI and integrations included, billed as one.
$26/mo billed annually
If GetFeedback covers everything you need on its own, the extra products here are not worth paying for — that is a real answer, and it is in the verdict above. This section matters when you were about to buy a second tool. See the full plan limits.
What our users say
Verified reviews from real users on G2.
“RecRam completely transformed our video feedback process. Widget integration took minutes.”
“Greatly needed and right on time! Easy to use, smart, and practical tool.”
“RecRam has really helped us sync customer data and analyze them for personalized targeting.”
Powerful capabilities, one platform
Core capabilities that come built-in with RecRam.
Video Recording
One-click HD video recording right from the browser. No app download needed.
Screen Recording
Full screen, tab, or window recording. Show issues in context.
Voice Recording
Audio-only responses supported. No camera pressure for respondents.
AI Analysis
Auto transcription, sentiment analysis, and theme extraction. Included on all plans.
Custom Branding
Logo, color, and domain customization. No RecRam badge visible.
Multi-Language
Forms and widgets work in 30+ languages. Ready for global teams.
Three products, one platform
Room, Video Forms, and Magnet — the unified solution competitors can't match.
Room
1:1 async video messaging. Build personal connections. Recipients reply without an account.
ExploreVideo Forms
Interactive video surveys. Conditional logic, screen recording, and AI analysis built in.
ExploreMagnet
Embeddable video widget for your website. Integrate with a single line of code.
ExploreSeamless Integration With Your Workflow
Connect RecRam with your existing tools. 5-minute integration—no technical expertise required.
Webhooks & API
Receive real-time notifications and full API access to build RecRam directly into your own product.
Zapier
Connect with thousands of apps via Zapier. Trigger actions instantly when a video form is submitted.
Make
Visually build, create and automate workflows connecting RecRam to any app or API.
n8n
Fair-code workflow automation. Trigger complex logic directly and self-host your data securely.
Switch from GetFeedback to RecRam
Understand why your CX score moves
RecRam adds video follow-up to CX surveys — customers explain their score in 60 seconds, AI clusters themes. 28-day free trial included.
No credit card · Live in minutes · GDPR compliant
Compare RecRam with other alternatives
RecRam vs GetFeedback — FAQ
Common questions about switching from GetFeedback to RecRam.
Still have questions? Chat with our team