Delighted
RecRamDelighted shut down on June 30, 2026, and delighted.com now redirects to Qualtrics. RecRam is a self-serve replacement for the score-and-comment loop. Ask an NPS or rating question and let people explain by video or voice. Each recording gets a transcript, summary and sentiment label. From $29/mo with a 28-day free trial.
Delighted is closed. Each point below is set against what Qualtrics, Delighted's official successor, says on its own pages, so you can check it yourself.
June 30, 2026
Sign up without a card, rebuild your NPS survey as a Video Form and send the new link the same day. The 28-day trial includes every feature.
Delighted: delighted.com now redirects to Qualtrics, which says Delighted is "no longer available". Its sunset FAQ set June 30, 2026 as the last day of access.
$29/mo
Published plans with no demo: Starter at $29/mo ($26 billed yearly) and Professional at $99/mo ($79 billed yearly).
Delighted: The official path is Qualtrics. Its Delighted page offers a demo, and its pricing page shows "Request Pricing" for every product.
Video + voice
Put an NPS question first and a recorder question after it. Conditional logic sends detractors and promoters to different follow-ups, and they answer by video, voice or text.
Delighted: Qualtrics' free account excludes video and audio feedback. On paid plans, its Video Response question needs an administrator permission.
Every recording
Every video and voice answer is transcribed in 110+ languages and gets a summary, keywords and a sentiment label. Rules can email you when a detractor speaks up.
Delighted: On Qualtrics, sentiment and topic analysis and video feedback summaries are paid-plan features.
Native
Open a Zendesk ticket for every detractor with the transcript and AI summary attached, log answers on the HubSpot contact, post to Slack, or add a row to Google Sheets.
Delighted: Delighted's integrations stopped working when the product shut down on June 30, 2026.
Delighted status from delighted.com (redirects to qualtrics.com/delighted) and the Delighted Sunset FAQ; Qualtrics figures from qualtrics.com/pricing and qualtrics.com/free-account; all checked October 9, 2026. RecRam figures from recram.com/pricing.
RecRam wins on 8 exclusive features
Checked October 9, 2026. delighted.com redirects to qualtrics.com/delighted, which states Delighted is no longer available. The June 30, 2026 end date comes from Delighted's Sunset FAQ (help.delighted.com), which no longer resolves. The "them" column describes Qualtrics, the successor Delighted names, using qualtrics.com/pricing, qualtrics.com/free-account and the Qualtrics Support site. "Not listed" means the feature does not appear on those pages. Qualtrics does not publish prices.
DelightedRetired. delighted.com redirects to Qualtrics, which says Delighted is "no longer available". Its sunset FAQ ended access on June 30, 2026 and said customer data would be deleted afterwards.
RecRamOpen for sign-up today, with a 28-day trial
Sign up without a card, rebuild your survey and share the new link the same day. After the trial, Starter is $29/mo ($26 billed yearly) and Professional is $99/mo ($79 billed yearly). There's no free plan.
DelightedQualtrics is the named successor. Every Qualtrics product shows "Request Pricing". Its free account covers basic surveys but excludes video and audio feedback, dashboards and advanced sentiment analysis.
RecRamNo demo, no pricing request
RecRam's plans are published, billed monthly or yearly, and include video answers and AI from the entry plan. Extra capacity is sold à la carte.
DelightedDelighted paired a score with a short text comment. On Qualtrics, video answers come through the Video Response question, which needs an administrator permission and counts against licence interactions.
RecRamThe comment box becomes a recording
NPS and rating questions, then a recorder question that takes video, voice or text for up to 10 minutes. Conditional logic asks detractors and promoters different follow-ups. Respondents need no account or app.
DelightedQualtrics analyses video for topic and sentiment and offers video feedback summaries on paid plans, outside the free account.
RecRamKnow what detractors said without watching every video
Each recording gets a transcript, summary, keywords and sentiment label automatically. Opt-in AI Analysis scores and categorises each answer, and rules can tag, flag or email you when a score falls below your threshold.
DelightedQualtrics' paid plans add website distribution, dashboards, Stats iQ, and workflow alerts and notifications.
RecRamRecRam doesn't send the survey or chart NPS over time
RecRam gives you a link and a website embed. It doesn't send survey emails, SMS or reminders, and it has no NPS trend dashboard. Send the link from your email tool, a HubSpot workflow or Zapier, and export to CSV or Google Sheets.
DelightedDelighted's integrations ended with the product. Qualtrics' pricing page doesn't list integrations by plan.
RecRamClose the loop where your team already works
Native Zendesk (a ticket per response with the AI summary, sentiment and transcript as a private note), HubSpot, Slack, Google Sheets and Google Calendar, plus Zapier, n8n, webhooks and the REST API, on every plan.
DelightedA testimonial wall built from survey answers isn't listed on Qualtrics' pricing or free-account pages.
RecRamTurn promoters' answers into social proof
Showcase publishes approved video answers as a branded testimonial wall. Room lets you reply to a detractor by video, and they answer without an account.
Choose Delighted
Former Delighted customers who already use other Qualtrics products, or who need NPS dashboards, statistics and enterprise CX tooling and can go through a demo and a pricing request.
Choose RecRam
Delighted's shutdown left you without a simple score-and-comment loop and you want it back self-serve, with the comment recorded by video or voice, transcribed, summarised, labelled for sentiment, and sent to Zendesk, HubSpot or Slack.
Where Delighted is the better fit
Prices and features change. Check ours and theirs before you decide.
Trusted by forward-thinking teams
What the subscription covers
Most teams assemble this stack from separate tools. Every line below is on the Starter plan, not an enterprise tier, not an add-on.
Ask questions, collect video, audio, or text answers through one shared link.
Embed those forms on any site as a popup, chat button, or inline widget.
Async 1:1 video messaging: send a link, they record, you reply in the same thread.
Publish approved responses as a branded testimonial wall anywhere.
AI, on every plan
Integrations, on every plan
Subscriptions required
4 products and 17 features on the entry plan, AI and integrations included, billed as one.
$26/mo billed annually
If Delighted covers everything you need on its own, the extra products here are not worth paying for. That is a real answer, and it is in the verdict above. This section matters when you were about to buy a second tool. See the full plan limits.
Verified reviews from real users on G2.
“RecRam completely transformed our video feedback process. Widget integration took minutes.”
“Greatly needed and right on time! Easy to use, smart, and practical tool.”
“RecRam has really helped us sync customer data and analyze them for personalized targeting.”
Core capabilities that come built-in with RecRam.
One-click HD video recording right from the browser. No app download needed.
Full screen, tab, or window recording. Show issues in context.
Audio-only responses supported. No camera pressure for respondents.
Auto transcription, sentiment analysis, and theme extraction. Included on all plans.
Your logo and colors on every form. RecRam branding removed on all paid plans.
Speech-to-text in 110+ languages, so every response is searchable. Ready for global teams.
Room, Video Forms, and Magnet: the unified solution competitors can't match.
1:1 async video messaging. Build personal connections. Recipients reply without an account.
ExploreInteractive video surveys. Conditional logic, screen recording, and AI analysis built in.
ExploreEmbeddable video widget for your website. Integrate with a single line of code.
ExploreConnect RecRam with your existing tools. 5-minute integration, no technical expertise required.
Receive real-time notifications and full API access to build RecRam directly into your own product.
Connect with thousands of apps via Zapier. Trigger actions instantly when a video form is submitted.
Receive RecRam responses with a webhook and route them to any app in a visual Make scenario.
Fair-code workflow automation. Trigger complex logic directly and self-host your data securely.
Native integrations
Connect the account once, then choose per form what each response sends: CRM contacts, support tickets, channel posts, spreadsheet rows or calendar events.
Delighted's survey links stopped working when access ended, so the job is to rebuild the loop and point your triggers at the new link.
Delighted's sunset FAQ said customer data would be deleted after June 30, 2026. If you downloaded an archive before then, keep it as your historical baseline.
Add your NPS or rating question, then a recorder question for the reason. Use conditional logic so detractors and promoters get different follow-ups.
Put the link in your post-purchase or post-ticket emails, a HubSpot workflow, or a Zapier zap from your helpdesk or store. Or embed it on your site with Video Magnet.
Connect Zendesk, HubSpot, Slack or Google Sheets natively, so each response arrives with its transcript, summary and sentiment label.
In AI Analysis, create a rule for a score below your threshold or negative sentiment that flags the response and emails your team.
Switch from Delighted to RecRam
Rebuild your Delighted survey as a Video Form today. 28-day free trial, no credit card required.
No credit card · Live in minutes · GDPR compliant
Common questions from teams replacing Delighted.
Still have questions? Chat with our team