Question 1

What is a Delighted alternative for qualitative NPS follow-up?

Accepted Answer

RecRam is a complementary tool to Delighted that adds video depth to quantitative NPS data. After Delighted captures the score, you can trigger a RecRam video form to detractors and promoters — they record a 60-second explanation, AI transcribes and clusters responses by theme, and your team understands why the score moved.

Question 2

Can RecRam replace Delighted for NPS surveys?

Accepted Answer

RecRam does not send NPS email campaigns or track benchmark trends. It is designed to collect the qualitative follow-up that NPS cannot — why someone gave a 6, what would have made it a 9. Many teams run Delighted for the score and RecRam for the video follow-up on key segments.

Question 3

How does video feedback improve on text NPS comments?

Accepted Answer

Text NPS comments average 12 words and are often too vague to act on. RecRam video responses average 60 seconds and capture tone, emotion, specific product references, and reproducible steps — giving your team the detail needed to make changes that actually move the score.

Question 4

Can I trigger RecRam video interviews from Delighted responses?

Accepted Answer

Yes — Delighted integrates with Zapier. When a detractor response is received in Delighted, a Zap can automatically send that contact a RecRam video form link asking them to explain their score. High-scoring promoters can be invited to record a video testimonial via RecRam Magnet.

Question 5

What does Delighted cost versus RecRam?

Accepted Answer

Delighted free plan is limited to 25 responses per month. Paid plans start at $17/month for 100 responses. RecRam has a free-forever plan with 100 video responses per month including full AI analysis, and Pro plans starting at $29/month for unlimited responses. Adding RecRam to a Delighted workflow is cost-effective even at the free tier.

Question 6

Does RecRam collect CSAT and CES like Delighted?

Accepted Answer

RecRam is not a structured survey tool and does not score numeric CSAT or CES ratings. It collects open-ended video responses that explain the customer experience behind those ratings. For structured metrics, Delighted is the right tool. For understanding the why behind the metrics, RecRam fills the gap.

Question 7

Can RecRam collect video testimonials from Delighted promoters?

Accepted Answer

Yes — RecRam Magnet is designed for exactly this use case. When Delighted identifies a promoter (NPS 9-10), a Zapier workflow sends them a Magnet link to record a video testimonial. The testimonial embeds on your site with one line of code and converts 3× better than text reviews.

Question 8

Is RecRam GDPR compliant for video feedback collection?

Accepted Answer

Yes — RecRam is fully GDPR and CCPA compliant. All video data is stored in the EU. Respondents consent explicitly before recording. You can delete any response on request. RecRam also complies with the EU AI Act for automated sentiment analysis and theme clustering.

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RecRam vs Delighted — Feature Comparison

What our users say

Powerful capabilities, one platform

Video Recording

Screen Recording

Voice Recording

AI Analysis

Custom Branding

Multi-Language

Three products, one platform

Room

Video Forms

Magnet

Seamless Integration With Your Workflow

Webhooks & API

Zapier

Make

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