Author

Fethi Çetinol

CX Specialist at RecRam

Fethi Çetinol specializes in customer experience, with a focus on returns, disputes and clearer communication between sellers and buyers.

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Articles by Fethi Çetinol (14)

Blog·1 min read

Candidate Experience Survey: 25 Questions and Templates

25 candidate experience survey questions by stage, with answer formats, candidate NPS, anonymity tips and how to analyze open feedback.

Fethi Çetinol·Oct 9, 2026

Customer success team analyzing feedback data on large screens

Blog·1 min read

How to Collect Customer Feedback at Scale: Tools, Systems, and Best Practices

Collecting feedback from 50 customers is easy. Collecting it systematically from 5,000—across different segments, touchpoints, and product areas—requires a real system. This guide covers how to build one that scales without requiring a dedicated research team.

Fethi Çetinol·Jul 28, 2026

Customer answering a video survey question on their smartphone

Blog·1 min read

50 Video Survey Questions for Every Stage of the Customer Journey

Written surveys get polite answers. Video surveys get real ones. This collection of 50 video survey questions—organized by customer journey stage—gives product, success, and marketing teams the prompts that surface genuine insight.

Fethi Çetinol·Jul 24, 2026

Product team analyzing customer feedback data during collaborative workshop

Blog·1 min read

Customer Feedback Analysis: How to Turn Raw Responses into Product Decisions

Collecting customer feedback is the easy part. Analyzing it well—extracting patterns without losing the nuance, prioritizing without letting the loudest voice win, communicating findings without them gathering dust—is where most teams struggle. This guide covers the full analysis workflow.

Fethi Çetinol·Jul 12, 2026

Product researcher analyzing user feedback videos and building user journey map

Blog·1 min read

User Research Methods: When to Use Interviews, Surveys, and Video Feedback

Not all user research is equal—and the method you choose shapes the answers you get. This guide walks through when to use qualitative interviews, quantitative surveys, and video feedback, with a practical decision framework for product teams.

Fethi Çetinol·Jul 8, 2026

Blog·1 min read

NPS vs CSAT vs CES: Which Metric Actually Predicts Customer Retention?

NPS measures loyalty, CSAT measures satisfaction, CES measures effort. But which one actually predicts whether a customer stays? The data gives a clear answer — and it might surprise you.

Fethi Çetinol·Jun 19, 2026

Blog·1 min read

Video Troubleshooting: Why Your Support Team Needs It Now

Tired of endless email chains and screenshot tennis frustration? Learn how video troubleshooting helps your support team solve issues 70% faster by letting customers show you exactly what’s wrong.

Fethi Çetinol·Nov 1, 2024

Blog·1 min read

Top User Feedback and Survey Tools for Product Managers

Stop guessing what your users want and start building products they’ll love with the right feedback tools. Discover the top platforms that help product managers turn customer insights into a powerful competitive advantage.

Fethi Çetinol·Oct 10, 2024

Blog·1 min read

How Support Managers Can Enhance Service Efficiency with Customer Video Reports

Stop the endless back-and-forth and start resolving issues faster by letting your customers show you exactly what’s wrong. Discover how customer video reports can streamline your workflow, boost efficiency, and deliver a more personalized support experience.

Fethi Çetinol·Oct 10, 2024

Blog·1 min read

How AI in Customer Service Transforms Business Efficiency

Discover how AI is revolutionizing customer service by boosting efficiency and creating seamless, personalized experiences for every user. Learn how to leverage smart tools like chatbots and real-time analytics to stay competitive and keep your customers smiling.

Fethi Çetinol·Oct 8, 2024

Blog·1 min read

The Power of Emptiness: Unleashing the Creative Potential of Negative Space

Stop crowding your canvas and start letting your designs breathe. Discover how the subtle art of negative space can transform visual noise into a clear, sophisticated masterpiece.

Fethi Çetinol·Oct 3, 2024

Blog·1 min read

Improving User Experience in Form Design: Innovative Solutions with RecRam

Turn frustrating forms into seamless experiences that keep your users engaged. Discover how Recram simplifies every interaction to make filling out forms fast, intuitive, and stress-free.

Fethi Çetinol·Oct 2, 2024

Blog·1 min read

Unlock Authentic Feedback with Video Surveys

Stop guessing what your customers think and start seeing the real emotion behind their words with interactive video surveys. Discover how to unlock deeper, more authentic feedback that builds genuine trust and drives business growth.

Fethi Çetinol·Sep 2, 2024

Blog·1 min read

How Asynchronous Video Enhances Customer Tech Support

Transform your tech support with asynchronous video to provide the flexible, personalized help your customers crave. This simple shift reduces scheduling headaches and boosts satisfaction by delivering clear visual solutions right when they’re needed most.

Fethi Çetinol·Aug 29, 2024