Work through responses together: comments, @mentions and team scores

5 min readNebi Kara

RecRam team collaboration: comments, a team score card and notifications on a form response.

A good video answer rarely gets watched by just one person. Someone spots it, sends the link to a colleague, and the conversation about it ends up in Slack or an email thread, far away from the video itself.

Now that conversation can happen right on the response. You can comment on any response, point to the exact second that matters, mention a teammate, and score it together against criteria your team agrees on. Everything stays next to the video it’s about.

In short

  • Comments on every response: start a discussion, reply, and resolve it when you’re done. Respondents never see it.
  • Timestamped notes: pin a comment to a moment in the video, and anyone can jump straight to it.
  • @mentions: type @ to bring a teammate in. They get a notification right away.
  • Team scores: set up a scoring rubric once, and everyone scores responses the same way. The team average shows up in your response list.
  • One place to catch up: a notifications bell, an optional daily email, and a Team view of who did what.

Talk about a response where it lives

Open any response and you’ll find a comment box at the bottom of the panel. Write a note, press Send (or ⌘/Ctrl + Enter), and a Discussion section appears above the answers, with a count of the open threads.

Teammates can reply to keep the conversation in one place, and anyone can Resolve a thread once it’s dealt with. Resolved threads fold away under “Resolved”, and you can reopen them later. You can edit your own comments at any time, and delete them if you change your mind.

Comments are for your team only. The person who answered your form never sees them.

Point to the moment that matters

“Somewhere in the middle she talks about pricing” isn’t much help when the video is three minutes long. When you comment from the video player, RecRam pins your note to the second you’re watching, and it shows up as a small time chip like ▶ 1:15. Click it and the video jumps right there. If your note is about the whole answer, just switch the pin off.

Bring in the right person with @

Type @ in any comment and pick a teammate from the list. They get a notification straight away, with a link that opens the exact response. If someone replies in a thread you’re part of, or resolves your comment, you’ll hear about that too.

A response in RecRam with a Discussion section: a comment pinned to 1:15 that mentions @Daniel K., a reply, Reply and Resolve buttons, and a teammate being picked from the @ mention list.
Comments, replies and timestamps on a response, with a teammate picked from the @ list. Example data.

Score responses the same way, together

When several people review the same answers, “I liked this one” doesn’t add up to much. Scoring gives your team a shared yardstick.

Click Set up scoring on a form and build its rubric: up to eight criteria, a short note on what a high score means, and a weight for each one. Pick a 1–5 or a 1–10 scale. Then everyone on the team scores each response against the same criteria.

The Scoring rubric window in RecRam with a 1–5 scale and three criteria, Clarity, Relevance and Specific examples, each with a weight and a short description.
A scoring rubric with three weighted criteria. Example data.

Each person’s scores are combined using the weights, and the response shows the team average, how many people have rated it, and who they were. The average also appears as a small chip in your response list, so you can spot the strongest answers without opening each one.

A response list with comment counts and team scores like 4.2/5, next to a score card showing Clarity, Relevance and Specific examples, the team average per criterion, 3 rated and an Update score button.
Team scores on a response, and the average in the response list. Example data.

Catch up without hunting

A bell at the top of the sidebar collects everything that needs you: mentions, replies in your threads, and comments that were resolved. Filter it to Unread, or mark everything as read in one go.

Not in the app every day? Turn on the Daily email digest at the bottom of the panel. Once a day, you get a short email with the updates you haven’t seen yet, each with a link to the response.

The RecRam notifications panel with All and Unread tabs, notifications like “Daniel K. mentioned you” and “Priya S. replied in your thread”, and a Daily email digest switch.
The notifications panel, with the daily email digest switch at the bottom. Example data.

On the Mainboard, the Activity section has two views built for this. For you lists the mentions and threads you’re part of. Team shows what everyone has been doing, for example “Priya S. scored 12 responses, left 5 comments”, so a manager can see progress at a glance.

For owners and admins: the Activity Log

Under Team settings, the new Activity Log records what happens in your organization: sign-ins, changes to your team and settings, exports, integrations and more. Owners and admins can see everyone’s activity and filter by person and date. Everyone else sees their own. Entries are kept for 90 days.

Good to know

  • Collaboration works on every plan. How many teammates you can invite depends on your plan.
  • Owners, admins and editors can comment and score. Viewers can comment, but not score.
  • Notifications arrive in the app straight away. By email, they come once a day in the digest, which you can switch off.
  • Comments are plain text, up to 5,000 characters.
  • Scores appear on each response and in your response list. Sorting and exporting by score aren’t available yet.

Try it on your next form

  1. Invite a teammate from Team settings.
  2. Open a response, leave a comment and type @ to mention them.
  3. Click Set up scoring, add two or three criteria, and score a few responses together.

We’d love to hear how your team uses it, and what you’d like next. Tell us, or open your dashboard and try it now.

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