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Report a car accident
First notice of loss with empathy: safety check, what happened in their own words, other driver details and a video of the damage.
Hosted by Sofia, Claims Specialist · 7 questions
Every question in this form
Sofia asks each of these 7 questions on video. Some answers send people down a different path, shown under the question.
- 01
Is everyone safe?
Multiple choice
Sofia says: “First, the most important question. Is everyone safe?”
- Yes, everyone is okay → Tell us what happened
- Someone was injured → Did anyone need medical attention?
- 02
Did anyone need medical attention?
Multiple choice
Sofia says: “I'm sorry to hear that. Did anyone need medical attention?”
Yes, emergency services came · Minor, no treatment yet
- 03
Tell us what happened
Answer by video, voice or text
Sofia says: “In your own words, walk me through what happened.”
- 04
Was another vehicle involved?
Multiple choice
Sofia says: “Was another vehicle involved?”
- Yes → Other driver's name and plate number
- No, only my car → Show us the damage
- 05
Other driver's name and plate number
Short text answer
Sofia says: “Please add the other driver's name and plate number, if you have them.”
- 06
Show us the damage
Answer by video, voice or text
Sofia says: “If you can, record a short video of the damage to your car.”
- 07
How can we reach you?
Contact details
Sofia says: “Lastly, how can your claims specialist reach you?”
Sample answers, with the AI summary
These answers come from fictional respondents. Every new account gets them as sample data, so you can see transcripts, summaries and comments before your first real response.
Laura Chen · Tell us what happened
“I was stopped at a red light, and a van rolled into my rear bumper.”
AI summary: Rear-ended by a van while stopped at a red light.
Peter Novak · Tell us what happened
“Black ice this morning. I slid into a lamp post at low speed. Nobody else involved.”
AI summary: Slid into a lamp post due to black ice, damaging the front left side.
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