How was your flight?

Gather detailed passenger feedback to understand flight experiences and improve airline services.

Hosted by Siobhan · 7 questions

Every question in this template

Siobhan asks each of these questions on video, in this order.

01
When did you fly?
Date
Siobhan says: “First, which day did you fly with us?”
02
Which cabin were you in?
Multiple choice
Siobhan says: “Next up, which cabin were you sitting in on this trip?”
Economy · Premium economy · Business
03
How would you rate your flight?
Star rating
Siobhan says: “Overall, how would you rate your flight with us?”
04
Was your flight delayed?
Yes or no
Siobhan says: “Was your flight delayed at any point?”
05
How was the delay handled?
Video, voice or text answer
Siobhan says: “I'm sorry. Tell me how the delay was handled, and how it affected you.”
06
What should we improve first?
Multiple choice
Siobhan says: “Which part of your journey should we improve first?”
Check-in · Boarding · Seat comfort · Food and drinks · Baggage · Cabin crew
07
How likely are you to recommend us?
Score from 0 to 10
Siobhan says: “How likely are you to recommend us to a friend?”