Hospitality
Screen hotel candidates with video answers
Customer Success Manager application
A short video interview that adapts to experience: candidates who have worked with customers tell a story, newcomers share their motivation.
Hosted by Sarah, Hiring Team · 5 questions
Every question in this form
Sarah asks each of these 5 questions on video. Some answers send people down a different path, shown under the question.
- 01
So, first things first, tell us a little about yourself and what you're doing right now.
Answer by video, voice or text
Sarah says: “So, first things first, tell us a little about yourself and what you're doing right now.”
- 02
Have you worked directly with customers before?
Multiple choice
Sarah says: “Have you worked directly with customers before?”
- Yes → Great! Tell us about a time you turned a difficult customer situation around.
- Not yet → No problem at all. What excites you about working with customers?
- 03
Great! Tell us about a time you turned a difficult customer situation around.
Answer by video, voice or text
Sarah says: “Great! Tell us about a time you turned a difficult customer situation around.”
- 04
No problem at all. What excites you about working with customers?
Answer by video, voice or text
Sarah says: “No problem at all. What excites you about working with customers?”
- 05
And when could you start?
Multiple choice
Sarah says: “And when could you start?”
Immediately · Within a month · In 2–3 months
Sample answers, with the AI summary
These answers come from fictional respondents. Every new account gets them as sample data, so you can see transcripts, summaries and comments before your first real response.
Nina Kowalski · So, first things first, tell us a little about yourself and what you're doing right now.
“I'm Nina. I've spent five years in customer support at a fintech, leading a team of six.”
AI summary: Experienced CS lead with fintech background and proven retention skills.
Omar Farouk · So, first things first, tell us a little about yourself and what you're doing right now.
“I'm Omar. I just finished my business degree, and I ran our student consulting club.”
AI summary: Recent business graduate with student consulting experience.
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