Customer check-in

Assess customer satisfaction and progress towards goals, uncovering issues and scheduling necessary support.

Hosted by Jamal · 6 questions

Every question in this template

Jamal asks each of these questions on video, in this order.

  1. 01

    How likely are you to recommend us to a peer?

    Score from 0 to 10

    Jamal says: “How likely are you to recommend us to a friend or colleague?”

  2. 02

    Are you hitting the goals we set together?

    Multiple choice

    Jamal says: “Are you hitting the goals we set together when you started?”

    Yes, we're on track · Partly · Not yet

  3. 03

    What's getting in the way?

    Video, voice or text answer

    Jamal says: “Thanks for being straight with me. What's getting in the way?”

  4. 04

    Would a training session help your team?

    Yes or no

    Jamal says: “Would a free training session for your team be helpful right now?”

  5. 05

    Pick a date for your team training

    Date

    Jamal says: “Great, pick a date that works for your team.”

  6. 06

    What's working best for your team?

    Video, voice or text answer

    Jamal says: “Love to hear it. What's been the biggest win for your team?”

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