Which cabin were you in?
EconomyPremium economyBusinessHow was your flight?
Gather detailed passenger feedback to understand flight experiences and improve airline services.
See every questionBefore you cancel
Streamline membership cancellations, gather feedback, and offer retention options to improve customer loyalty.
Hosted by Callum · 7 questions
Every question in this template
Callum asks each of these questions on video, in this order.
- 01
What's the main reason you're cancelling?
Multiple choice
Callum says: “What's the main reason you want to cancel your membership?”
Moving away · Too expensive · Not using it enough · Injury or health · Unhappy with the centre
- 02
Would pausing work better than cancelling?
Yes or no
Callum says: “Would pausing your membership for a while work better than cancelling?”
- 03
When should your membership end?
Date
Callum says: “When would you like your last day with us to be? Any date works.”
- 04
How would you rate your time as a member?
Star rating
Callum says: “Overall, how would you rate your time as a member?”
- 05
Where should we send confirmation?
Short answer
Callum says: “Pop your email in, and I'll confirm everything in writing.”
- 06
What let you down?
Video, voice or text answer
Callum says: “That's not good to hear. Tell me what let you down at the centre.”
- 07
How long would you like to pause?
Multiple choice
Callum says: “Great, tell me how long you'd like to pause your membership for.”
One month · Two months · Three months
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