How was your stay?

Collect detailed guest feedback on hotel stays, identifying issues and positive experiences.

Hosted by Oliver · 8 questions

Every question in this template

Oliver asks each of these questions on video, in this order.

01
When did you stay with us?
Date
Oliver says: “First, when did you stay with us? Roughly is totally fine.”
02
What brought you to the hotel?
Multiple choice
Oliver says: “What brought you to the hotel this time?”
Holiday · Business trip · Special occasion · Visiting family
03
How would you rate your room?
Star rating
Oliver says: “How would you rate your room, from comfort to cleanliness?”
04
How likely are you to recommend us?
Score from 0 to 10
Oliver says: “How likely are you to recommend us to a friend?”
05
Did anything go wrong during your stay?
Yes or no
Oliver says: “Did anything go wrong during your stay, even something small?”
06
Your favourite moment of the stay
Video, voice or text answer
Oliver says: “Lovely. What was your favourite moment of the stay?”
07
Anyone on our team you'd like to thank?
Short answer
Oliver says: “Did anyone on our team make your stay special? Tell me their name.”
08
What happened?
Video, voice or text answer
Oliver says: “I'm sorry to hear that. Tell me what happened, and I'll look into it.”