IT help request

Streamline IT support requests by gathering visual, textual, and urgency details efficiently.

Hosted by Hiroshi · 7 questions

Every question in this template

Hiroshi asks each of these questions on video, in this order.

01
What do you need help with?
Multiple choice
Hiroshi says: “What kind of problem are you running into?”
Laptop or hardware · Password or login · Software or app · Wifi or network · Request new equipment
02
Describe the problem
Long answer
Hiroshi says: “Describe what's going on and anything you've already tried.”
03
How urgent is this?
Multiple choice
Hiroshi says: “How urgent is this for you right now?”
I can't work at all · It's slowing me down · Whenever you get a chance
04
Where are you working from?
Dropdown
Hiroshi says: “Where are you working from today, in case we need to visit?”
Head office, first floor · Head office, second floor · Head office, third floor · North branch · South branch · Warehouse · Working from home
05
Your work email
Short answer
Hiroshi says: “Lastly, your work email so we can send ticket updates.”
06
Upload a photo of the problem
File upload
Hiroshi says: “Snap a photo of the device or any error light, and share it here.”
07
Show us what's happening
Video, voice or text answer
Hiroshi says: “Record your screen and show me exactly what happens when it goes wrong.”