After your purchase

Collects customer feedback on buying ease and delivery experience, ensuring smooth post-purchase operations.

Hosted by Margaret · 8 questions

Every question in this template

Margaret asks each of these questions on video, in this order.

  1. 01

    How did you first hear about us?

    Multiple choice

    Margaret says: “How did you first hear about us?”

    Search engine · Social media · Friend or family · Walked past the store · An advert

  2. 02

    Where did you buy?

    Multiple choice

    Margaret says: “Did you buy in our showroom or online?”

    In the showroom · Online · Both

  3. 03

    How easy was it to buy?

    Star rating

    Margaret says: “How easy was it to find and buy what you wanted?”

  4. 04

    Did anything nearly stop you from buying?

    Long answer

    Margaret says: “Was there anything that nearly stopped you from buying? Tell me honestly.”

  5. 05

    Has your furniture been delivered?

    Yes or no

    Margaret says: “Has your furniture been delivered yet?”

  6. 06

    How did the delivery go?

    Video, voice or text answer

    Margaret says: “How did the delivery go? Tell me about the team and your new piece.”

  7. 07

    When is your delivery booked?

    Date

    Margaret says: “When is your delivery booked for?”

  8. 08

    Confirm your delivery address

    Long answer

    Margaret says: “And please confirm the address we're delivering to.”

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